Clinical Call Center Triage Nurse

Role Overview We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger—helping to simplify health care one person, one family and one community at a time. Position Details Title: Clinical Call Center Triage Nurse • Company: Oak Street Health • Location: Remote Role Description The Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically. Responsibilities Provide confident and professional service to OSH patients. Follow current Prescription Refill policy. Remain engaged with patients without background distraction. Clear and precise documentation while on a call. Complete documentation for all patient requests prior to ending a call. Check the CareReq queue and ensure CareReqs are complete. Complete all tasks or requests that are within the scope and ability of the role. Schedule appointments for patients that may be off‑cadence or are requesting an appointment. Arrange transportation for clinic visits. Aware of organizational goals and visibly strives to meet departmental metrics. Other duties as assigned. Qualifications Active, non‑probationary state Registered Nurse license in all states of OSH practice. Proactive maintenance of licenses without prompt or audit. Ability to manage time and work autonomously with consistent reliability. High-level of conscientiousness. Focus on delivering an unmatched patient experience on every call and interaction. Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted. Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays. US work authorization. Remote Work Requirements Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems. Prior remote work experience. Ability to obtain high‑speed internet and hardwire equipment to router/modem. Distraction‑free and private remote work environment required as well as reliable dependent care during working hours. Ability to provide own transportation for instances where on‑site support is required for employees located within 50 miles of a physical OSH location/center. Ability to participate in classroom‑style remote training sessions. Career Development Opportunities The career path from Clinical Call Center Triage Nurse I to Clinical Call Center Triage Nurse II includes a minimum tenure of 6 months, demonstrated problem‑solving, communication, and customer‑needs understanding, desire to learn, and meeting “Exceptional” performance metrics in key areas such as Average Unavailable Time, Average Handle Time, Average Calls per Hour, Quality Metrics, Care Req Reduction, CET Management, and reliability and attendance. Pay and Benefits Pay Range: $29.10 – $62.32 per hour. This range represents the base hourly rate for all positions in the job grade; the actual offer will depend on experience, education, geography, and other factors. The position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to base pay. Benefits: Medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility. Additional details are provided during the application process and on Benefits Moments. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr 8350 Oak Street Health MSO LLC