Operations Manager (DDRP)

Brief Description Are you ready to make a real difference in people’s lives? Join the Harris Center for Mental Health and IDD as an Operations Manager. The Operations Manager oversees the administrative and operational functions of the Dual Diagnosis Residential Program (DDRP) located at the Harris County Residential Treatment Center (HCRTC). This role works collaboratively with and serves as a liaison to the Harris County Community Supervision Corrections Department (HCCSCD) and the Gateway Foundation (GF). Duties and responsibilities include facility management, patient logistics, transportation, and resource coordination. Administrative duties include compiling, preparing, and maintaining reports related to the environment, physical plant, facilities, and security. The position requires travel, flexible hours, and on‑call availability. The Operations Manager supervises the Behavioral Health Technician and the Operations Support Teams. Your Role In Action Facility Management: Oversee the physical plant and facility maintenance to ensure a safe and compliant environment for clients and staff. Monitor building maintenance, cleanliness, and safety standards. Coordinate maintenance issues/repairs for the DDRP campus via HCFPM. Coordinate with HCCSCD and GF for campus‑wide response to environmental safety and security issues. Logistics Coordination: Coordinate transportation, meal services, and patient movement to ensure efficient daily operations. Collaborate with external vendors to manage supplies, equipment, and other operational resources. Maintain awareness of cameras, metal detectors, card swipes, and magnetic lock functionalities and take corrective actions within 24 hours. Collaboration with External Partners: Work closely with HCCSCD and the Gateway Foundation to ensure seamless communication and program implementation. Serve as the on‑site liaison between DDRP and external agencies to address operational needs. Serve as the contact person for the Fire Marshal for onsite fire drills and maintenance of fire alarms. Staff Management and Development: Supervise Behavioral Health Technicians and Operations Support Personnel Teams, including managing work schedules and conducting performance evaluations. Lead regular staff meetings to address operational issues, updates, and performance goals. Work in collaboration with the BHT Supervisor on onboarding to ensure proper training and ongoing learning needs. Reporting and Compliance: Prepare and maintain reports related to facility management, security, and operational metrics. Ensure compliance with health and safety regulations, including local, state, and federal requirements. Manage fixed assets for equipment and maintain a key inventory list of computers, laptops, televisions, printers, etc. Participate in weekly and monthly administrative meetings regarding any client issues. Budget and Cost Management: Monitor budgets and track expenses to identify cost‑saving opportunities. Assist in the development and management of departmental budgets, ensuring resources are allocated efficiently. Crisis and Emergency Response: Act as the point of contact for emergencies, ensuring appropriate responses and coordination of resources (staff, food, water, gas, lanterns, etc.). Develop and implement crisis management plans and ensure staff training on emergency procedures. Provide responsive information to external emergency personnel such as law enforcement, the fire department, and other first responders as needed. Operational Oversight: Manage daily schedules for staff, ensuring all operational aspects of the program are covered. Ensure that the program operates within established policies and procedures and provide recommendations for improvements. Serve as a backup to the Operations Support and Behavioral Health Teams and, when required, to the Residential Practice Manager. Other related duties as assigned. Education Bachelor’s degree in business administration, supply chain management, healthcare management, social work, or a related field is required. Equivalent work experience in healthcare operations may be considered. Experience Minimum of 5 years of experience in operations management, including 2 years in a healthcare or residential program setting and 3 years of direct supervision of staff. Prior experience in a dual diagnosis or forensic mental health setting is preferred. Proven supervisory experience with a focus on team development and operational oversight is required. Key Qualifications Must possess a valid TX driver’s license. Must be eligible to become a Center Certified Driver. Preferred: Certifications in project management, healthcare operations, or facilities management. Knowledge, Skills & Abilities Strong leadership and team management skills, with the ability to supervise, mentor, and develop staff. Proficiency in managing facility operations, including maintenance, safety protocols, and logistics coordination. Self‑starter who is highly motivated, works autonomously with limited supervision, and applies strong judgement and decision‑making skills. Proficient in oral and written communication and interpersonal skills, collaborating effectively and professionally across teams and external partners. Thorough understanding of healthcare compliance regulations, particularly in mental health and residential care settings (Texas Administrative Code, Tx Dept of Criminal Justice Standards, PREA). Ability to manage high‑pressure situations, make sound decisions in crises, and implement crisis management protocols. Proficiency in project management software, Microsoft Office Suite, and electronic health record (EHR) systems. Strong organizational and multitasking abilities, with a focus on maintaining efficiency in operations. Benefits The Harris Center offers a competitive salary plus robust benefits, including a generous retirement plan with company matching, accelerated paid time‑off accrual for prior service, cell‑phone discounts, exclusive entertainment deals through Tickets at Work, a free Headspace subscription for mental wellness, and an Employee Assistance Program. Eligible employees may also receive student loan forgiveness under the Harris Center’s program. Other Information This posting is associated with position #64040. The position will be located at 2312 Atascocita Road, Humble, TX 77396. About the Harris Center The Harris Center is the state‑designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, the Center provided care to over 96,000 people in fiscal year 2023. Serving a diverse community across 86 sites throughout Harris County and in more than 40 languages and sign language, the Center utilizes the expertise of more than 2,500 employees to meet behavioral health and IDD needs. #J-18808-Ljbffr The Harris Center for Mental Health and IDD