Customer Service Representative

At PEMS, We are always interested in talented individuals with industry experience to enrich our team. Position: Customer Service Representative Location: Corunna, MI Job Id: 225 # of Openings: 1 Customer Service Representative Job Description We are seeking a dedicated and personable Customer Service Representative to join our team in Corunna, Michigan. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Assist customers with product information, order status, and returns. Resolve customer complaints and issues efficiently and effectively. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to ensure customer satisfaction. Follow company policies and procedures to ensure consistent service quality. Qualifications Proven experience as a Customer Service Representative or similar role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations with professionalism and patience. High school diploma or equivalent. 401(k) matching Employee Stock Ownership Plan Health Insurance Holiday Pay Paid Time Off Vision Insurance #J-18808-Ljbffr