Account Executive - Franchise

Overview Activated Insights, a Software-as-a-Service ("SaaS") leader in long-term and post-acute care, has opened a Franchise Account Executive seat to support growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members and over 7,000 customers across 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. What Sets Activated Insights Apart: We are at the heart of the healthcare industry’s dynamic post-acute and long-term care sector, addressing the fastest-growing segment of the US population. Our bond with healthcare providers fosters a compassionate, service-driven culture aligned on delivering exceptional experiences for employees, customers, and the people in their care. A high-performing executive leadership team with success in both public and private equity companies, focused on high-growth in long-term and post-acute care. Backed by a private investment firm with 40+ years of healthcare partnerships. Key Responsibilities Serve as the primary point of contact for franchise clients, building strong, trusted relationships Guide clients through survey results, insights, and recommendations to support data-driven decision-making Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations Lead client conversations that translate feedback into clear, actionable next steps Collaborate with internal teams (Sales, Operations, Implementation, Product) to ensure a seamless client experience Support client retention and growth by proactively identifying needs and offering strategic solutions Maintain accurate documentation and account updates within internal systems Team Leadership & Collaboration (if applicable): mentor and support junior team members, foster a collaborative and high-performing team culture Share best practices and insights across the account management team Collaborate cross-functionally to align client goals with company initiatives and solutions Contribute to process improvements that enhance efficiency and client satisfaction Experience and Qualifications Experience in account management, client success, sales, or a related customer-facing role Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations Comfort working with data, insights, or reports and translating them into clear recommendations Ability to manage multiple client relationships while staying organized and detail-oriented Collaborative mindset with a passion for helping clients succeed Franchise, SaaS, or people analytics experience is a plus, but not required Location Preferred onsite – Idaho Falls, ID or Tampa, FL. Remote optional. Schedule Full time, 40 hours each week. Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines. Physical Requirements Prolonged periods sitting at a desk and working on a computer Multiple video meetings each day where web camera use is required #J-18808-Ljbffr