Head of Customer Success Healthcare technology company New York $170k to $230k USD base a year
$170k - $230kJobleads-US
- Head of Customer SuccessHealthcare technology company* LocationNew York* TypeFull-time* Posted16 October 2026Apply for this roleTalk to us firstYou apply on Workable, where Raydar manages applications.The role, as published## About the companyOur client is a healthcare technology company.## The roleRaydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.## What you'll do* **Manage a portfolio** of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.* Coach and lead a small team of deployment and technical specialists.* **Review and strengthen existing** deployment and customer success playbooks so they become a more repeatable process.* Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.* Reduce churn by working proactively with customers to realize the value of their contracts.* Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.* Take over existing key customer relationships from technical leadership.## What we're looking for* Five or more years in a role accountable for large business customers and their ongoing relationships.* Hands-on ownership of enterprise accounts within customer success or deployment work.* Credibility and rapport with top-level leaders, so you can step into key accounts right away.* Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.## Bonus points* Some experience managing one or two direct reports.* Background in solutions engineering.## Benefits* Health, dental and vision coverage* Commuter benefits## Location and work model* New York, NY, United States* On-site, 5 days per week in office* Full-time## Compensation, as the posting describes it* Equity* Flexible time offPay$170k to $230kUSD base a year
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Vacancy posted 2 days ago
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