Desktop Support Analyst

Desktop Systems Lead / Senior Desktop Systems AnalystLeidos is seeking a Desktop Systems Lead / Senior Desktop Systems Analyst to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA OR Albuquerque, New Mexico. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations.In this role, a successful candidate combines hands-on, high-level technical troubleshooting with operational leadership to ensure that end-user devices, software, and peripheral systems run efficiently and remain highly secure.Clearance: Must currently hold an active DOD TS/SCI clearancePrimary Responsibilities:Coordinate Desktop Installation projects by organizing the implied tasks and equipment needed to complete tasksEvaluate enterprise peripheral integration, establish SCIF workstation security standards and integrate printersDesign, configure, and maintain enterprise endpoint systems and deploying OS imagesLeads by example and trains new desktop system analysts on how to perform root cause analysis for endpoints and printersDemonstrated outstanding customer service and follow up to customers for their careOptimize virtual desktop infrastructure (VDI) configurations provide root cause analysisUnderstands compliance of information systems security and assuranceDeployment, imaging, troubleshooting connection issues of endpoints for IT Service Desk mission tasks in the DTRA SCIF areas.Deployment of the new printers in SCIFs and various locations in DTRA.Document updates for Microsoft Planner Dashboards to keep leadership informed of tasksPerform root-cause system performance analysis and establish enterprise incident mitigation strategies to deliver permanent resolutionDirect and mentor junior desktop system analystsOversee queue management and ensure SLAs and response times are metAct as the primary escalation point for complex technical ticketsPerform root cause analysis on endpoints and printersDiagnose complex operating system issues (Windows) and device driver conflictsOversee workstation refresh programs, data migrations, and OS imagingCoordinate peripheral deployments (enterprise printers, AV systems, mobile devices)Partner with network and cybersecurity teams to enforce IT security policiesDraft and maintain standard operating procedures and technical playbooksBasic Qualifications:Bachelors Degree with 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. May possess a Doctorate in technical domain. Additional experience will be considered in lieu of a degree.Active DOD TS/SCI clearanceCurrent 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.4+ years of experience in enterprise systems administration, IT Service Desk Customer Service.Demonstrated experience utilizing ITSM enterprise suites (e.g., ServiceNow) for incident governance, infrastructure tracking, and root-cause analysis.Preferred Qualifications:Systems or network administration experience in Windows 11 Operating System and/or Linux environments.Familiarity with automated call distribution systems.Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.