Director, New Service Product Innovation

Job summary

Responsible for the strategic development of clinical tools and technical products that serve to drive new business models, customer experience, revenue growth and profitability for the Company. Works with design, technical and business leaders to set strategy and define the Healthcare product experience and balance the customer needs with technical constraints. Utilizes broad experience in the Healthcare space to design, plan, develop and manage clinical products throughout the product lifecycle: from new product definition or enhancements to existing products; planning, design, forecasting, and production; to end of life. Works with the business to roll out changes across the organization. Responsible for establishing and maintaining a high-performing team and fostering employee growth and development for team members.

Job Responsibility

• Develops product strategy and strategic action plans/roadmaps for clinical service offerings that will benefit customers and drive commercial success in the marketplace.
• Leads the development of new clinical products and/or the upgrades of existing products along with the product strategy.
• Supports definition and design of Healthcare solutions, assessing the competitive landscape, and making sure that the product and marketing efforts support the overall strategy and goals.
• Collaborates with numerous Walgreens stakeholders to define, gain input, and obtain alignment on new service concept details, value proposition, and product strategy. Attains all necessary approvals with Walgreens governance bodies.
• Develops deep subject matter expertise on the needs and motivations of various healthcare stakeholders and customers to support evaluation and prioritization of opportunities.
• Consults on broad and complex business development programs and takes accountability to ensure project objectives and outcomes are aligned with product strategies and priorities.
• Owns the product value story. Partners with Product Management to define, update, and execute the healthcare product roadmap, ensuring the incorporation of enhancements based on competitive analysis and partnership.
• Quickly develops working knowledge of Walgreens existing and future-state capabilities in pharmacy and healthcare—pulling in subject matter experts, as appropriate; utilizes this knowledge as input into the product strategy and development process.
• Advises on approaches for monitoring and measuring the success of new clinical service product concepts against the defined value proposition.
• May develop budget for functional area. Accountable for area budget and delivering against business goals/objectives.
• Manages managers, supervisors and individual contributors. Allocates available resources to meet strategic objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About Walgreens

Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

#LI-TO1 #LI-Hybrid

Basic Qualifications

• Bachlor degree and at least 6 years of experience in product Management, Technical Product Management or operational experience in the Healthcare Sector, leading change & continuous improvement OR High School/GED and at least 9 years of experience in product Management, Technical Product Management or operational experience in the Healthcare Sector, leading change & continuous improvement.
• Experience building the right capabilities into product roadmaps based on opportunity / need
• Experience collaborating to drive product designs and solution acceptance
• Experience engaging and presenting to senior executives
• Experience managing large scope, complicated projects with multiple partner teams that span multiple releases or phases
• Experience strategizing Healthcare product visions with industry impacts
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master's degree OR MBA
• Experience in the healthcare industry and knowledge of current trends
• Experience in process & product management at-scale
• Experience successfully delivering results in a fast-paced, dynamic environment

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $150000 - $240,625.00 / Salaried