Account Manager

Job Description About HCL: We are a leading global technology company offering services and products through three business units - IT and Business Services, Engineering and R&D Services, and Products & Platforms. We use the latest technologies – AI, IoT, Machine Learning, and Cloud – to identify and solve the most complex business problems across a wide number of industries. Our foundation is built on four decades of innovation, a world-renowned, employee-centric culture, a strong base of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide employee base of 150,000+ Ideapreneurs working in 50 countries and a network of global R&D, innovation labs, and delivery centers, HCL serves leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Our Presence in the Americas It’s been three decades since HCL started its business in the Americas. It has now grown to build a flourishing business that now boasts of a 20,000 strong workforce across 15-offices and 6-global delivery centers. Better still, we’ve had the opportunity to contribute to the growth and technological excellence of hundreds of blue-chip American companies and also to positively impact the IP portfolio, R&D legacy, IT landscape, and talent pool of Americas through close collaboration with government, universities, and local communities. Our success has been led by the immense talent of highly motivated individuals who are drawn to solving challenges in an entrepreneurial environment. We are proud to have also received multiple accolades, such as the prestigious designation on Forbes’ list of the World’s Best Employers 2020, ranking #30 globally, and claiming the top spot among multinationals headquartered in India and the “Outstanding Employer in the State” honor in North Carolina. We are looking for like-minded people to join us in the next phase of our transformation journey and welcome you to grow with us. Role Overview - We are seeking an experienced Engineering Services (ERS) professional to support and accelerate growth across strategic MedTech accounts in the Americas. The role will focus on developing senior client relationships within engineering organizations, identifying and qualifying opportunities, shaping differentiated solutions, and driving opportunities through proposal development and deal closure. The ideal candidate will bring a strong understanding of the MedTech industry, engineering outsourcing, product development lifecycles, and consulting-led selling. The individual will work closely with client engineering stakeholders, account teams, solution leaders, and delivery organizations to expand the Engineering Services footprint and build sustainable growth. Key Responsibilities · Drive Engineering Services growth across assigned MedTech accounts through account planning, pipeline creation, opportunity qualification, and pursuit leadership. · Build and manage relationships with Engineering, R&D, Product Development, Manufacturing, Quality, Regulatory, Digital Engineering, and Procurement stakeholders. · Identify, shape, and qualify opportunities across Product Engineering and R&D, Digital Engineering, Manufacturing Engineering, Quality and Regulatory Engineering, Sustaining Engineering, Connected Products, and Software Engineering. · Partner with solution architects, practice teams, and delivery leaders to develop differentiated value propositions, solution approaches, proposals, and customer presentations. · Lead engineering-focused opportunity discussions from origination and discovery through commercial negotiation and deal closure. · Support RFP responses, solution workshops, customer visits, executive reviews, commercial discussions, and contracting activities. · Develop and execute account growth strategies that expand the ERS footprint within existing accounts and create entry points into new engineering stakeholder groups. · Coordinate across global ERS practices and delivery teams to bring relevant capabilities, innovation, and domain expertise to customer priorities. · Maintain disciplined opportunity tracking, pipeline hygiene, stakeholder mapping, and pursuit governance. · Travel regularly to customer locations and collaborate closely with account teams. Required Qualifications · Bachelor's degree in Engineering, Life Sciences, Business, or a related discipline. · 8 to 15+ years of experience in Engineering Services sales, account management, business development, consulting, or a related client-facing growth role. · Experience serving customers in MedTech, Medical Devices, Life Sciences, Healthcare Technology, or another regulated industry. · Strong understanding of engineering services outsourcing, consulting-led selling, and managed services models. · Experience engaging client engineering leaders, product development organizations, manufacturing teams, quality functions, and procurement stakeholders. · Demonstrated ability to build qualified pipeline, shape opportunities, support proposal development, and contribute to revenue growth. · Experience coordinating cross-functional pursuit teams and progressing opportunities through internal and customer approval processes. · Excellent communication, presentation, negotiation, relationship management, and executive stakeholder engagement skills. · Ability to operate independently while collaborating effectively across account, practice, solution, commercial, and delivery teams. · Willingness to travel based on customer and business needs. Preferred Qualifications · Prior experience selling Engineering & R&D Services within MedTech or Medical Device organizations. · Understanding of regulated product development, design controls, verification and validation, quality systems, and regulatory compliance. · Knowledge of the medical device product lifecycle, including new product development, product sustenance, digital products, connected devices, and manufacturing operations. · Exposure to digital engineering, embedded software, cloud, data, AI, product lifecycle management, manufacturing systems, automation, or smart manufacturing initiatives. · An established network of Engineering, R&D, Product Development, Manufacturing, Quality, or Procurement leaders within the MedTech ecosystem. · Experience working in a global delivery model and coordinating with distributed solution and delivery teams. Core Competencies Client Leadership - Builds credibility with engineering and business stakeholders and develops long-term relationships. Opportunity Development - Converts customer priorities and engineering challenges into qualified ERS opportunities. Consultative Selling - Leads discovery, frames business value, and shapes solutions around measurable customer outcomes. Pursuit Management - Coordinates RFPs, proposals, solution teams, commercial inputs, and closure activities. MedTech Domain Orientation - Understands regulated engineering environments and the priorities of medical device organizations. Collaboration Works - effectively across account, practice, solution, delivery, finance, legal, and procurement stakeholders. Success Measures · Qualified Engineering Services pipeline created and progressed. · ERS bookings, revenue growth, and expansion within strategic accounts. · New relationships established across customer engineering organizations. · Quality and conversion of proposals, RFP responses, workshops, and pursuits. · Effective collaboration with account, solution, and delivery teams. · Customer stakeholder engagement and satisfaction. Why This Role Matters The MedTech portfolio presents significant growth potential across engineering, product development, digital engineering, manufacturing, quality, and product sustenance. A dedicated ERS growth resource will strengthen engagement with engineering stakeholders, accelerate pipeline creation, improve pursuit coordination, and expand the organization’s Engineering Services footprint across strategic accounts. At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place