Enterprise Account Manager

Job Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

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The Enterprise Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

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Responsibilities

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• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
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• Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
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• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
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• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
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• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
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• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
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• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
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Requirements:

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• Bachelor's degree in Business, Marketing, or a related field.
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• 5+ years of experience in Account Management.
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• Excellent interpersonal and communication skills.
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• Strong analytical and problem-solving abilities.
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• Knowledge of Payroll, HRIS, or Fintech industries.
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• Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
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• Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
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• Client-focused with a passion for outstanding service.
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• Strong organizational and time management skills.
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• Collaborative team player adaptable to a fast-paced environment.
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Success in this Role

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The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.