Enterprise Account Executive - AI ITSM SaaS

Job Description

Enterprise Account Executive - AI ITSM SaaS

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Go To Market | New York, NY | On-site | Full-time

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About the Company

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Our client is an early-stage, AI-native service management platform that resolves employee requests end-to-end. Its platform draws on full organizational context (the people, systems, services, and policies that define how an enterprise actually runs), so requests that used to take days of back-and-forth resolve in minutes, right where employees already work.

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About the Role

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Our client is hiring Enterprise Account Executives to land and grow its earliest enterprise customers. This is a hands-on, full-cycle sales role. You'll own everything from first outreach through close, selling an AI-native service management platform to senior IT and service leaders (Heads of IT, Service Ops, CIOs) at large enterprises with 10,000+ employees. As one of the company's founding go-to-market hires, you'll help define what enterprise selling looks like there from day one.

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Responsibilities

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• Own the full new-business sales cycle: prospecting, discovery, technical evaluation, negotiation, and close.
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• Build pipeline from scratch by opening doors and generating opportunity rather than inheriting a book.
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• Run multi-threaded enterprise deals across technical evaluators, economic buyers, and executive sponsors.
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• Sell the AI-native difference credibly, helping buyers see how the platform transforms their service operations rather than just replacing a tool.
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• Partner with the CEO, engineers, and product managers to shape the story, feed the roadmap, and refine positioning.
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• Forecast accurately and keep the CRM current.
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Qualifications

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• 6–10 years in sales, including 3+ years of full-cycle closing in enterprise B2B SaaS, with a consistent track record of closing new logos.
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• Proven new-logo hunter: you've built pipeline and closed cold, not only expanded existing accounts.
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• Experience selling to IT, ITSM, or service management buyers (or adjacent operational/infrastructure software) strongly preferred.
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• Strong discovery and deal-management instincts; you can navigate procurement and security review without losing momentum.
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• Comfort working in a fast-paced startup environment with end-to-end ownership.
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Compensation

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$130,000 base / $260,000 OTE (inclusive of commission) USD

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What Our Client Offers

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• The opportunity to own critical revenue relationships and shape how the company sells as it scales.
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• A culture that values craftsmanship, autonomy, and technical excellence.
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• Competitive compensation, equity, and benefits package.
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• Aggressive accelerators for overachievement.
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• Work from our client's Manhattan office, side-by-side with the founding team in a supportive, collaborative setting. The team works on-site five days a week, and the office is easy to reach by public transportation. This role also includes travel to customers and events as the business requires.
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