Home & Community Based Services Coordinator

Job Description

Job Description

Description:

**Please read the ENTIRE job posting before applying**

**This is an in-office position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The role also requires participation in an on-call rotation and flexibility to cover open site hours as needed**

This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. 

HCBS Coordinators provide leadership and support to a team that is laser-focused on delivering the best care possible. In this role, you’ll help fulfill the mission of empowering people to reach individual achievement across the spectrum of life. If you’re passionate about helping people reach their goals and strive for more, we want you to join our team. As a core team member, you’ll be responsible for monitoring and coordinating services, developing strategies to help individuals meet and exceed their goals, maintaining accurate and up-to-date records, and ensuring decisions and services are implemented in compliance with rules and regulations from governing bodies. You’ll emphasize individual choice and decision-making while collaborating with team members, individuals served, and support systems to create meaningful outcomes. Your leadership, organization, and dedication will provide the trusted foundation needed to make a positive difference in the lives of the people we serve.

What Winning Looks Like:

While it’s not a competition, we do recognize that each person wants to ‘win’ at life; and you’re a central part of someone else’s wins as well as your own! In this role, you’ll be responsible to: 

• Staffing & Supervision: Hire, schedule, and supervise Direct Support staff; manage training, evaluations, meetings, documentation, and ensure adequate coverage including on-call and filling in as needed. 
• Quality & Compliance Oversight: Ensure all services follow HCBS philosophy, agency policies, DHS regulations, and compliance standards; conduct site visits and maintain quality assurance across programs. 
• Individual Service Coordination: Develop, implement, and monitor Individual Service Plans with case managers and IDT; ensure assessments, goals, authorizations, and required documentation are current and accurate. 
• Medication, Finances & Daily Operations: Oversee medication administration processes, appointment follow-ups, and individual financial management including budgets, ledgers, and payee responsibilities. 
• Communication & Administrative Leadership: Serve as primary liaison with case managers, families, and stakeholders; manage incident reports, service documentation, transportation coordination, and general operational duties including reports, committees, and agency support tasks.

Know We’re For You:

We know finding the right opportunity can be tricky – that’s why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you’ll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you’ll have access to: 

• Competitive Wages: The base pay is $22.63/hour . With education and experience, you could start out making more than that.
• Scheduling: We’re a 24/7 service provider, offering a variety of shifts and scheduling options based on program needs.
• Generous Paid Time Off (PTO): We all deserve a break now and then – don’t feel bad about taking time for you. 
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. 
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered. 
• Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
• Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one. 
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. 
• Employee Assistance Program: We’re there for you through all life’s ups and downs. 

Requirements:

Functional Experiences, Skills, & Requirements:

The ideal candidate will possess the following qualifications and professional experiences:

• Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Leaning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. 
• Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. 
• Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
• Age Requirement: This position requires you to be at least 18 years of age.
• Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
• Reliable Transportation: You’ll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage – don’t worry, we can answer any questions you might have about this.
• Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have ability to see objects/persons at a distance.
• Must have ability to see close work such as typed or handwritten material.
• Must have ability to hear conversations in a quiet and a noisy environment.
• Must have ability to determine where a sound is coming from.
• Must have ability to hear differences among bells, buzzers, beeps, horns, etc.
• Must have ability to communicate through speech.
• Must remain awake during working hours, if applicable.

**Work Authorization: Candidates must be able to work in the U.S. without sponsorship**

Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status. 

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Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.