front office associate

Job Summary RAYUS Radiology is seeking a Front Office Associate to provide patient and referring professional services, including answering phones, scheduling appointments, and greeting and registering patients. This is a full‑time position working 40 hours per week. Shifts are 1:00 pm – 9:30 pm. Essential Duties and Responsibilities Registration (55%) Greet and check in patients scheduled for imaging services; process payments and copays as needed. Answer phones and handle calls in an efficient and friendly manner. Field phone calls appropriately for Center Team Members. Act as liaison between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information. Maintain the organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup. Order office supplies as needed. Maintain a supply of patient information sheets. Push patient imaging via electronic interfaces. Complete patient appointment confirmation calls and provide preparation instructions. Fax or scan reports, billing information, and medical release forms as requested. Scheduling (20%) Arrange transportation, interpreters, and hotel accommodations for patients when appropriate. Enter and submit patient exam orders. Verify that patient exam orders match exam schedules. Schedule referrals and ensure proper authorizations are obtained. Schedule walk‑in patients. Process requests for image orders and CDs from both referring physicians and patients. Maintain an up‑to‑date and accurate database of all current and potential referring physicians. Insurance (20%) Verify patient insurance coverage. Pre‑certify all patient exams with the patient's insurance company. Obtain insurance authorizations. Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers for pre‑authorization when needed. Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines. Other Tasks (5%) Complete other tasks and projects as assigned. Requirements Required High School Diploma or equivalent. One (1) year of customer service experience. Proficient in using computer systems and typing. Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel). Preferred Previous medical office experience. Medical terminology and office background. Insurance knowledge. Bilingual. Benefits We offer benefits (based on eligibility) including medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; paid time off and holiday pay, and more. DailyPay implementation is contingent upon an initial set‑up period. RAYUS Radiology is an EO Employer/Vets/Disabled. Additional Information Remote Position: No. Status: Full‑time. #J-18808-Ljbffr