PEM (Pickleball Experience Manager)

Job Description

Job Description

Description:

JOB DESCRIPTION

Pickleball Experience Manager

Center Court Pickleball – Shea | Full-Time | Club Programming & Member Experience

Love pickleball? Make it your career.

Center Court Pickleball is the fastest-growing pickleball club brand in the country — and we’re looking for someone who lives and breathes the game. As our Pickleball Experience Manager, you won’t be behind a desk. You’ll be on the courts, on the floor, and in the middle of the action — getting to know every member by name, rallying new faces through the door, and turning first-time visitors into lifelong regulars. You’ll produce events and tournaments that the community talks about, organize fundraisers that give back and build goodwill, and create a club culture so electric that members can’t wait to bring their friends. If you’re energized by people, passionate about pickleball, and hungry to grow something special — this is your role.

Purpose

• Drive ancillary revenue through pickleball programming and experience.

• Act as an ambassador for the club, fostering relationships with all members.

• Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.

• Oversee the organization and execution of internal and external events, tournaments, and social offerings.

Product

• Deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.

• Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.

• Utilize customer feedback to refine programs and improve satisfaction scores.

• Promote active participation and engagement through strategic marketing and communications.

Process

• Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement.

• Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities.

• Coordinate program schedules, ensuring alignment with member needs and facility capacity; conduct regular evaluations of programming to ensure alignment with community trends and interests.

• Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to member needs and experiences.

Performance

• Deliver a pickleball experience that exceeds customer expectations and drives loyalty.

• Drive membership growth and retention through innovative programming and exceptional customer service.

• Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.

• Continuously assess and optimize the impact of programming on club success.

People

• Work directly with a team of pickleball professionals and support staff.

• Foster a culture of respect, empowerment, and accountability among team members.

• Build and sustain positive relationships with members, coaches, and key partners.

• Mentor coaches and staff to deliver exceptional customer experiences and drive program success.

Qualifications

Pay & Perks

• Base Salary: $50,000 annually

• Bonus: Performance-based; details provided at orientation

• Medical, Dental & Vision insurance (company covers 75% of employee-only medical premium; eligible after 30 days)

• PTO: 80 hours (10 days) annually, available after 90 days of employment

• Sick Time: 40 hours (5 days) annually, available after 90 days of employment

• 6 Company Holidays per year

• 2 Floating Holidays per year

• Complimentary CCP Club Membership during active employment

If you are passionate about pickleball and thrive on building community through exceptional programming, we encourage you to apply.

Center Court Pickleball is an equal opportunity employer. Employment is at-will.

Requirements:

 

Qualifications

Ideal Attributes

· REQUIRED: Demonstrated hands-on pickleball experience, including knowledge of rules, skill levels, player development, leagues, clinics, tournaments, and club programming.

· REQUIRED: Proven leadership skills with the ability to take ownership, motivate others, make sound decisions, and lead by example.

· REQUIRED: Self-starter who consistently shows initiative, proactively identifies opportunities, solves problems, and follows through without constant supervision.

· REQUIRED: Tech-savvy and comfortable learning and operating scheduling, registration, member management, CRM, point-of-sale, reporting, and communication platforms.

· REQUIRED: Ability to follow instructions, company policies, established procedures, and deadlines accurately while maintaining attention to detail.

· Positive, dependable, accountable, and solutions-oriented work ethic; demonstrates professionalism, integrity, adaptability, and a willingness to help.

· Outgoing people person who builds rapport naturally, welcomes new players, resolves concerns tactfully, and creates a friendly, inclusive club atmosphere.

· Strong communication, organization, time management, and multitasking skills; able to coordinate events and work effectively with coaches, staff, and management.

· Bachelor’s degree in Business Administration, Marketing, Sports Management, or a related field.

· 2–4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry.

· Proven track record of meeting or exceeding sales targets and driving revenue growth.

· Excellent communication and interpersonal skills, with the ability to engage and motivate potential members.

· Strong organizational skills with the ability to manage multiple projects simultaneously.

· Passion for pickleball and a commitment to promoting its growth and development.

· Proficiency in CRM software and other sales tools.

Physical Requirements

• Ability to stand for extended periods and lift up to 50 pounds.

• Must be able to move quickly around the facility to assist members and guests.