Data Analyst - GTM & Customer Success

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.
• We fight for excellence: high standards, direct, ego-free feedback.
• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you're driven by impact, pace, and raising the bar. This is the place.

The Role

As a Data Analyst for GTM & Customer Success (CS) you will be the data backbone of our go-to-market, customer success, and legal engineering teams. Your work will help these teams move faster, make smarter decisions, and deliver measurable value to our customers.

This is primarily an insights-driven role. You will turn complex usage and commercial data into clear, actionable recommendations, helping our teams drive adoption within customer organisations, identify expansion opportunities, flag churn risk early, and demonstrate the value Legora delivers to the lawyers who use it every day. You will sit within the Data & Analytics team but be deeply embedded in our revenue organisation, working shoulder-to-shoulder with the people closest to customers.

What You'll Do

• Drive adoption and retention: analyse usage patterns across customer accounts to identify where adoption is strong, where it's stalling, and what actions move the needle. Give CS and GTM teams the intelligence they need to intervene at the right moment.
• Deliver insights to customers: build customer-facing usage reports and dashboards that help law firms understand the value they're getting from Legora, and support CSMs with ad hoc analyses for strategic customer conversations.
• Enable self-service analytics: build and maintain dashboards and reporting systems so that GTM, CS, and legal engineering can answer their own questions without waiting for a data request.
• Support commercial decisions: analyse pipeline, expansion, and churn data to help the revenue organisation understand what's working and where to focus.
• Partner on experiments and initiatives: work with CS and GTM leads to defining success metrics, measuring the impact of onboarding programmes, campaigns, and product rollouts.
• Build reliable data foundations: design and maintain the data models and pipelines that underpin your work, keeping infrastructure lean but scalable.

What You Bring

• Solid experience in a commercial analytics, customer analytics, or data analyst role, ideally in a SaaS or product-led growth environment.
• Strong analytical instincts with the ability to take an ambiguous business question and turn it into a crisp, actionable answer.
• Proficient in SQL and experienced with modern BI tools; familiarity with Python, dbt, and cloud data warehouses like Snowflake is a plus.
• Comfortable working with product usage data, CRM data, and customer health metrics, and knowing how to connect them into a coherent picture.
• A natural communicator who can present findings clearly to non-technical audiences, including customers.
• Collaborative by default, you enjoy being embedded in commercial teams and understand that your value comes from the decisions your work influences, not just the analyses you produce.
• Someone who enjoys being in the office 5 days a week. A key component of Legora's success has been in-person collaboration and we want you to be part of that.
• But most importantly, you are someone who
• "Gets stuff done" and understands building a $10bn company isn't always glamorous and takes hard work and long hours
• Strives in a fast-paced environment where the answers aren't always clear and processes are few

What's In It For You

• Global collaboration: Partner with teams and clients domestic and internationally.
• Competitive package: Comprehensive salary, benefits, and tools for success.
• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
• In-person environment: Union Square office designed for ambitious builders.
• Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
  Medical, Dental & Vision
  
  • Multiple medical plan options through Aetna and Kaiser Permanente
  • HSA or Healthcare FSA (based on plan selection)
  • Dental plans via MetLife
  • Vision plans via Vision Care
  Family Support
  • Generous parental leave
  • Free access to Maven Clinic
  • Dependent Care FSA
  • Free One Medical membership for employees and dependents
  Additional Perks
  • Pre-tax commuter benefits
  • Life Insurance + STD/LTD
  • 401(K) with generous company match
  • Unlimited PTO
  • Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.