IT Support Technician

Job Title: IT Support Technician

Compensation: $22-$25 Per Hour

Schedule: Typically Monday through Friday, with weekend work as needed

Location: Bountiful, Utah

Status: Full-Time

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

We are seeking an IT Support Technician to manage a broad range of responsibilities, from technical support ticketing to physical hardware deployment. This role offers the opportunity to engage with multiple facets of our technology operations and contribute significantly to our organization.

Responsibilities include:

• Act as the primary internal support for our POS software and state compliance workflows. Validate and triage software bugs before escalation to engineering/leadership.
• Own ticketing system internally, having the knowledge to prioritize the different requests that come in, I/E front end, back end, etc
• Diagnose and resolve hardware and software issues on PCs, laptops; thermal and standard printers, mobile devices, and other advanced peripherals
• Maintain, troubleshoot and provision our mobile and retail payment terminals
• Collaborate with leadership as well as our Systems Administrator on prioritization of tasks to be completed in a timely manner
• Assist with password resets, account unlocks, and routine user account management tasks; Escalation to management when/as necessary
• Perform routine user account, hardware, and security badge access onboarding
• Ensure IT equipment in multiple locations is functioning correctly.
• Provide training and assistance to staff members on IT systems and POS systems.
• Help troubleshoot the State-mandated compliance software and work with the provider to resolve the issues.

Qualifications:

• An educational background in a technical field required
• At least 1 year of previous experience in an IT support role is required
• COMPTIA A+, Network+, or Security+ certifications preferred but not required
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent communication and interpersonal skills
• Flexibility to be on call for urgent issues with facility and retail locations, occasionally outside of normal business hours
• Strong organizational skills, ready to pivot as the role demands it
• Must be a self starter, you are someone who is motivated to do your best each and every day
• Ability to stand, sit, bend, crouch for extended periods
• Ability to carry up to 25 lbs without any assistance
• Must have a valid drivers license and vehicle to commute from our retail location to our supply facility and vice versa
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100% employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.