Help Desk Specialist

Do you have experience with cybersecurity technologies and ServiceNow? California Energy Commission (CEC) is hiring an IT Specialist for the Information Technology Services Branch in the Customer Support Unit that will focus on helpdesk duties, but also assist with a variety of ServiceNow and cybersecurity projects. The California state classification for this opportunity is Information Technology Specialist I . Our IT Specialist will perform advanced technical analysis, cybersecurity operations, threat analysis and response, ServiceNow administration and process improvement, systems administration, technology project implementation, technical troubleshooting, and technology planning in support of the CEC's business and operational needs. California Energy Commission is leading the state to a 100 percent clean energy future for all. As the state's primary energy policy and planning agency, the Energy Commission is committed to reducing energy costs and environmental impacts of energy use while ensuring a safe, resilient, and reliable supply of energy. Desirable Qualifications: Demonstrated experience administering and supporting enterprise cybersecurity technologies, including endpoint security, security configurations, vulnerability management, security monitoring, and incident response. Experience administering and supporting ServiceNow or another enterprise IT service management platform, including incident management, service requests, workflows, reporting, automation, and process improvement. Experience administering identity and access management technologies, including Microsoft Entra ID, multifactor authentication, account provisioning, group management, access controls, and authentication services. Experience administering and supporting Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related enterprise productivity technologies. Experience administering and troubleshooting enterprise network and telecommunications technologies, including wireless infrastructure, telecommunications devices, voice and collaboration technologies, user accounts, and related services. Experience analyzing complex technical or security problems, evaluating alternatives, implementing solutions, and recommending improvements to enhance security, reliability, performance, and service delivery. Experience leading or participating in information technology projects, including requirements analysis, solution evaluation, implementation, testing, documentation, and coordination with stakeholders and technical resources. Strong verbal and written communication skills, including the ability to explain complex technical and security concepts to technical and non-technical audiences and develop clear technical procedures and documentation. Required Application Package Documents Statement of Qualifications (see CalCareers post for instructions). Resume For any questions about the position or application process please contact the California Energy Commission recruitment team at View email address on click.appcast.io #J-18808-Ljbffr California Energy Commission