Patient Services Rep

Job Title: Patient Services Rep Location: Barnabas Health Medical Group Department Name: New Jersey Urologic Institute Req #: 0000248312 Status: Hourly Shift: Day Pay Range: $20.63- $25.71 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy. Qualifications Required: High School Diploma or General Education Degree (GED) Relevant experience and/or training, or equivalent combination of education and experience Demonstrates a clear understanding of the importance of patient satisfaction and safety Strong oral and written communication skills Attention to accuracy and detail Able to multitask and work under pressure Ability to work independently and in a team environment Preferred: Associates Degree or Bachelor’s Degree Previous medical receptionist experience or background in general office Knowledge of medical terminology and electronic medical record (EMR) systems Scheduling Requirements Shift Working: Monday-Friday Hours vary depending on physicians start and end hours of the day. I.e. 8AM-4:30PM; 8:30AM-5PM; 8:45AM-5:15PM; 9AM-5:30PM Day Shift Full-Time, 40 Hours Per Week Hours are subject to change as business needs require - flexibility is necessary. Essential Functions Performs patient check-in and check-out functions Answers routine questions in person and over the telephone Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail Creates and maintains health record information, files and organizes as needed Coordinates with insurance providers and handles pre-authorizations and certifications as necessary Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. Benefits and Perks At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Equal Opportunity Employer #J-18808-Ljbffr RWJBarnabas Health