Senior Technical Support & Escalation Lead (IES)
Intuit
A leading financial software company is seeking a Senior Service & Support Specialist in Atlanta, Georgia. This technical role involves providing expert-level support for complex customer issues, mentoring Tier 1 agents, and collaborating with product teams to identify and resolve system defects. Ideal candidates will have in-depth knowledge of QuickBooks products, strong analytical skills, and excellent communication abilities. A competitive compensation package is offered, including potential bonuses and equity rewards. #J-18808-Ljbffr Intuit
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Technical Support & Escalation Lead (IES) in Atlanta, GA vacancy
- DMI is seeking a Sr. Deskside Support Specialist to provide technical support and solve complex IT issues for deployed personnel in Atlanta, Georgia. This position requires 6-8 years of experience in deskside support, along with a Bachelor of Science in Information Technology...Senior
- CarMax Auto Finance (CAF) is seeking a Senior Analyst, Technical Support and Reporting to review and analyze complex IT system operations tickets, provide application support, and mentor junior analysts. The role emphasizes operational reporting to ensure CAF Operations...Senior
$40 - $54 per hour
Senior Service & Support Specialist (Tier 2 - IES) Join the Global Business Solutions Group (GBSG) as a Tier 2 Senior... ...Suite (IES) team. This highly technical role is the last line of support... ...resolve customer issues and manage escalations. Act as a team point of contact...SeniorImmediate start- ...every appointment! The Systems Support Lead is a hands-on, detail-oriented... ...serves as the first line of technical support across OVME’s studios... ...partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system builds and architecture...SuggestedTemporary workRemote workMonday to Friday
OVME
Atlanta, GA16 days ago - What You’ll Do Lead day-to-day support operations and guide a small-but-mighty team handling Tier... ...smoothly: prioritizing tickets, managing escalations, and ensuring users get timely, high-... ...issues. What You Bring A solid technical foundation with common end-user technologies...SeniorWork at officeShift work
- ...managed services, and end-to-end litigation support.We have been providing legal services for... ...Support Analysts. Provide high-level technical Hosting support to Project Management Teams... ...a micro-level.Meet with fellow Hosting Leads to ensure efficient Hosting-PM workflow and...Full timeWork experience placementLocal areaWorldwideShift workDay shiftAfternoon shift
- A leading technology management firm is looking for a Remote Sr. Application Support Administrator. The ideal candidate will have at least 5 years of experience in Information... ...skills and the ability to articulate technical ideas clearly. #J-18808-Ljbffr Global Channel...SeniorRemote job
- Technical Support Team Lead Professional Services United States, Atlanta, GA Global-e (Nasdaq: GLBE) is the world’s leading platform to enable... ...Provide technical support to customers and serve as an escalation point both internally and externally. Handle any...Work at officeImmediate startWorldwide
- OverviewJob PurposeThe Senior Implementation Technical Consultant manages the end-to-end implementation... ...business requirements are validated and escalated as requiredWork with internal teams... ...recordsManage handoff to Technical Support after successful deploymentMaintain...SeniorWork at officeShift work
- Axon in Atlanta is seeking a Technical Support Engineer (Tier‑2+) to support customers and internal teams on the Axon 911 platform within... ...requires collaboration across cross‑functional teams, ownership of escalations, and the ability to communicate clearly with customers and...Senior
- ...Job Description Job Description IT Support Lead Location: East Cobb (near the Battery... ...to scale. If you love mixing hands‑on technical work with people leadership, enjoy solving... ...: prioritizing tickets, managing escalations, and ensuring users get timely, high‑quality...Permanent employmentContract workWork at officeShift work
Tier4 Group
Atlanta, GA16 days ago - CallRail is seeking a Technical Support Specialist (Tier II) to join our Atlanta office and own complex escalations, bridging support and engineering to resolve advanced issues. You will guide Tier I, document problems, and share learnings to reduce repeat escalations....SeniorWork at officeHome office
- Fortinet is seeking a Senior Technical Support Specialist to serve as a key escalation point for Fortinet customers and partners from its Atlanta hub. The role focuses on delivering exceptional technical support for Fortinet products and collaborating with QA and development...Senior
- ...expansion will include a team of Technical Support Specialists. We are seeking... ...role, a support and escalation point for Fortinet customers... ...replication and testing.As a Senior Technical Support Specialist... ...closure of each case; conduct and lead customer management meetings...SeniorWork at office
- ...information Job Title Senior IT Support Engineer Date Tuesday... ...travel and the world’s leading airlines. At Unifi, you’ll... ...Engineer to provide end-user technical support across our corporate... ...troubleshooting steps, resolutions, and escalations accuratelySupport setup,...SeniorWork at officeLocal areaRemote workShift work
- ...live and post-implementation support.ResponsibilitiesClient Engagement... ...clear status reports, escalation summaries, and implementation... ...Product Management, Engineering, Technical Support, and DDA Data... ...Income, Credit, Asset Analyzers):Senior Underwriter with 3+ years across...SeniorWork at office
- ...resolve high-priority customer issues, manage fraud and security threats, and ensure policy compliance across channels. You will lead escalations, coordinate with enterprise teams and Legal, document investigations, and help train teams to strengthen cyber event readiness...SeniorWork at office
- Rivian is seeking a Sr. Social Media Escalation Specialist to bridge the gap between digital chatter and tangible resolutions. You will own... ...process end-to-end, coordinating with legal and local site leads to ensure accurate and empathetic responses across social platforms...SeniorLocal area
- ...priority complaints and high-risk escalations involving fraud, social... ...advanced knowledge in fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-... ...event readiness strategies, lead initiatives to protect customers...SeniorWork at office
$204.44k - $324.99k
...opportunities, a world-class training facility, and leading market tools, we help our people... ...Director, Salesforce Platform Support Lead to join our Managed Services practice... ...requests, including triage, prioritization, escalation, SLA adherence, and root cause analysis...Seasonal workH1bLocal area- A leading technology solutions provider is looking for a Support Operations Lead to guide a team in managing Tier 1 issues effectively. The ideal candidate will have a solid technical background with end-user technologies, experience mentoring in an IT support setting,...
- ...process efficiencies, operational support andguidance, resource... ...planning.Drive accountability and escalate performance degradation in a... ...changes.Responsible for technical support, training, and will serve... ...Competitive salary, industry-leading profit sharing program, and performance...SeniorTemporary workWork experience placementLocal area
- A leading technology company is seeking a Technical Support Team Lead to provide operational leadership for support specialists. This role involves training, mentoring, and ensuring high-quality customer service. Candidates should possess strong communication skills, technical...
$89.6k - $103k
...2:00 PM Eastern Time (supporting EMEA/APAC customers)... ...are seeking a seasoned technical support professional who... ...personally handle escalations from enterprise accounts... ...Winning Together. As a senior member of this team,... ...coaching, or informally leading other support agents...SeniorLive inWork at officeRemote workNight shiftYoodli AI Roleplays
Atlanta, GAa month ago- PwC is seeking a Health Actuary Consultant - Senior Associate to join our Workforce Consulting practice in the United States, focusing... ...in healthcare. You will provide strategic, analytic, and technical support to improve client strategies and outcomes. You will guide and...Senior
- ...growing firm looking for a Senior Manager, IT End User... .... The Senior IT Manager leads a team of specialists to deliver technical assistance, troubleshooting... ...improvement in support services. The manager oversees... ...strategy. Act as the primary escalation point for site-level...SeniorFull timeWork at officeLocal areaRemote workFlexible hours
- ...Innovation Hub in Atlanta, Georgia. We are hiring a Technical Support Specialist to serve as a support and escalation point for Fortinet customers and partners,... ...communications and expectations until case closure, and lead customer management meetings on escalations....SeniorWork at office
$142.8k - $274.8k
...accountable for end-to-end engineering support delivery for an assigned... ...of accountability and/or escalation for their portfolio of... ...operational, leadership, and technical skills to manage a team of engineers... ...You will work with industry leading companies and directly partner...Ongoing contractLocal areaImmediate startShift work3 days per week- ...InvescoAs one of the world’s leading independent global... ...planJob DescriptionYour RoleThe Senior Principal, Fund Assurance provides... ..., improve efficiency, and support proactive, insight-driven decision... ...a senior assurance lead and technical escalation point for complex, non-...SeniorFull timeWork at officeFlexible hours
- Wipro is seeking a technical service professional to support AT&T and achieve a reliable customer service experience. You will receive and process reports via BMP, AOTS and WFA/C, diagnose and troubleshoot issues, and restore services with collaboration across teams. The...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support & Escalation Lead (IES). Be the first to apply!
Related searches
- technical leader Atlanta, GA
- technical lead Atlanta, GA
- student support coordinator Atlanta, GA
- IT support lead Atlanta, GA
- support lead Atlanta, GA
- family support coordinator Atlanta, GA
- support team lead Atlanta, GA
- desktop support team lead Atlanta, GA
- support coordinator Atlanta, GA
- senior lead project manager Atlanta, GA