Senior Technical Support & Escalation Lead (IES)
Intuit Financial Services
A leading financial software company is seeking a Senior Service & Support Specialist in Atlanta, Georgia. This technical role involves providing expert-level support for complex customer issues, mentoring Tier 1 agents, and collaborating with product teams to identify and resolve system defects. Ideal candidates will have in-depth knowledge of QuickBooks products, strong analytical skills, and excellent communication abilities. A competitive compensation package is offered, including potential bonuses and equity rewards. #J-18808-Ljbffr Intuit
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