MES Infrastructure/Systems Owner

MES Infrastructure/Systems Owner

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM's clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

Nature and Scope of Job

The MES Infrastructure/Systems Owner is the technical expert responsible for managing the entire IT infrastructure stack that supports 24/7 manufacturing operations—from the physical hardware (Cisco UCS) and virtualization layer (VMware) to core network services (AD) and application delivery (Citrix). A critical component of this role is the design, implementation, and management of backup and disaster recovery solutions to guarantee data integrity and minimize downtime in a highly regulated environment.

Primary Responsibilities

• Backup & Disaster Recovery Management:
• Design, implement, monitor, and manage enterprise backup solutions (e.g., Veeam, Commvault, Dell EMC Avamar) for all virtualized and physical servers supporting the MES environment.
• Develop, test, and maintain disaster recovery (DR) plans and procedures to ensure data recoverability and business continuity objectives (RPO/RTO) are met for all critical MES data and systems.
• Ensure data integrity and compliance with GxP regulations regarding data archival, retention policies, and audit trails.
• Infrastructure Management (VMware & Cisco UCS): Design, implement, and maintain highly available VMware vSphere infrastructure and Cisco UCS hardware to ensure optimal performance and scalability for MES applications.
• Core Services Administration (Windows Server & AD): Administer Windows Server OS, Active Directory (AD-DS), GPOs, DNS, and DHCP services, ensuring secure and compliant operations within the manufacturing domain.
• Application Delivery (Citrix): Manage the Citrix environment (Virtual Apps/Desktops) for secure and efficient delivery of the MES application to plant floor workstations and remote users.
• MES Support: Provide expert-level troubleshooting (Tier 3/4) for infrastructure issues impacting the MES platform, collaborating with application owners and vendors.
• Compliance and Documentation: Ensure all system changes and operations comply with regulatory standards (FDA, GxP). Maintain detailed technical documentation, including backup configurations, D/R plans, and Standard Operating Procedures (SOPs).

Additional Responsibilities

Performs other related duties and assignments as required

Qualifications

Experience: 5+ years of experience in systems administration within a production/manufacturing environment. Prior experience supporting an MES (e.g., Siemens, Emerson) is highly desirable.

Strong candidate with deep expertise in VMware, Cisco UCS, Citrix, and Microsoft Active Directory Domain Services (Domain Controller environments).

GxP experience required.

Backup Solutions: Expert knowledge of enterprise backup software (e.g., Veeam Backup & Replication, Dell EMC Avamar) and related storage targets (SAN, NAS, Cloud, e.g., Tintri, HP Storage).

VMware & Hardware: Deep knowledge of vSphere, ESXi, vCenter, and Cisco UCS hardware management.

Microsoft: Expert knowledge of Windows Server OS, Active Directory, GPO, DNS, and DHCP.

Citrix: Proficiency with Citrix Virtual Apps/Desktops and application virtualization technologies.

Network Fundamentals: Working knowledge of Cisco switches (Layer 2/3 configurations, VLAN management), Wireless Access Points, and basic Voice Gateway troubleshooting.

Education & Certifications

Bachelor's degree in Computer Science or Information Systems or related field.

Working Conditions

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
• Operate other office productivity machinery, such as a calculator, scanner, or printer.
• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.

Equal Opportunity Statement

USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Compensation

Salary/Hourly Rate Range (W2): USD 55.00 - 75.00

The base salary/hourly rate range represents the anticipated low and high end of the USDM's compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.

Full-time employees are eligible for health, vision, and dental insurance, life insurance, short and long-term disability, hospital indemnity, accident, and critical care coverage.

Both full and part-time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part-time employees may be eligible for paid time off.

All employees are eligible for USDM's rewards and recognition program.