Manager UX/UI Research and Strategy

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY The Manager, UX/UI Researcher & Strategist, reporting to the Director, Digital Strategy and Engagement, provides leadership and oversight for user experience research and strategy within the Digital team in the Department of Communications, Marketing, and Public Affairs. The position leads user research, usability, interaction design, and UX strategy to improve digital experiences across UT Southwestern's online channels. Working within the broader digital strategy and priorities established by departmental leadership, the Manager serves as a subject matter expert and internal consultant for UX research and strategy. The role balances strategic thinking with hands-on involvement in projects and supports usability, accessibility, engagement, technical feasibility, and institutional brand standards. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required Education Bachelor's Degree in Human-Computer Interaction (HCI), Information Architecture, Psychology, Human Factors, Design, Visual Communications, Digital Media, or a related field. May consider additional years of experience in User experience design in lieu of degree. Experience 5 years experience managing UX/UI Research and Design teams with five(5) years progressively responsible experience in UX research, UX strategy, user experience design, information architecture, usability, or related digital experience work, including experience leading UX initiatives and mentoring, managing, or providing direction to UX/UI professionals or multidisciplinary teams. Preferred Experience Experience in higher education, health care, academic medicine, government, agency, consulting, or another complex organizational environment; experience contributing to UX research practices, usability programs, experience standards, or design systems; experience with Agile, Scrum, Kanban, or similar methodologies. JOB DUTIES Lead UX research and strategy for complex digital projects, establishing appropriate research methods, experience strategies, usability approaches, mockups, deliverables, schedules, and quality standards in coordination with departmental leadership and project stakeholders. Manage, mentor, and develop UX/UI team, including the Sr. UX/UI Strategist, providing strategic direction, coaching, feedback, workload guidance, and professional development; manage cross-functional dependencies and systems to ensure effective collaboration, alignment and delivery initiatives. Plan and conduct qualitative and quantitative research and usability activities, including interviews, surveys, contextual inquiry, usability testing, card sorting, tree testing, and related methods; synthesize findings, analytics, behavioral data, and stakeholder input into actionable recommendations. Develop and communicate UX deliverables, including research plans, personas, journeys, task flows, experience maps, site maps, information architectures, prototypes, wireframes, and strategic recommendations appropriate to project needs. Attend discovery sessions and research workshops to identify user needs, business objectives, content requirements, technical constraints, and opportunities, and facilitate alignment among multidisciplinary project teams. Partner with digital strategists, developers, project managers, content professionals, designers, and institutional stakeholders to translate research and UX strategy into user-friendly, accessible, technically feasible, scalable, and sustainable digital experiences. Provide UX research and strategy oversight throughout the project lifecycle and review designs, prototypes, websites, app #J-18808-Ljbffr