Program Support Assistant

Program Support Assistant

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties include, but are not limited to:

• Program Development and Support 35%:
  • Coordinate and implement a comprehensive outreach initiative designed to facilitate the delivery of services to caregivers and their Veterans at their respective locations.
  • Serves as the first point of contact and subject matter expert regarding questions about the program, coordination of referrals, building community partnerships, caregiver utilization, data reporting, and any other administrative support tasks required to support the program at the facility level.
  • Provides resources and referrals to Veterans and caregivers, who are seeking caregiver support services, regarding program services, concerns, appeals of decisions and ratings.
  • Provides guidance on the appeals process and advises on whether or not the Veteran and caregiver followed the proper steps at their local facility.
• Data Management and Reporting 25%:
  • Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team weekly, and to the Caregiver Support.
  • Assists in the planning, review, and reporting of data/statistical results of program/project studies; performs basic analysis of the data and generates a variety of reports; coordinates incoming data from a variety of sources, reviews documents and reports for omissions and inconsistencies, and ensures data entry is complete and accurate.
  • Enters pertinent data into an automated tracking system and maintains program-specific data in automated systems to track suspense on items such as project milestones, progress reports, accomplishments, compliance strategies, etc.
• Administrative Support 25%:
  • Performs telephone triage and brief assessment - assists Veterans, families, medical center staff and community agency personnel who are seeking Caregiver Support services.
  • Screens all calls and visitors for the CSP, answering most questions on established policy or routine matters.
  • The incumbent ensures timely response to team members that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate team referral.
• Budget Management 15%:
  • Design and maintain a tracking system for the Caregiver Support Respite Program expenditures and referrals. Track quarterly Bene-Travel cost, track all PCAFC quarterly visits, and maintain record of all associated reimbursement costs.
  • Track and report monthly and annual CSP funding for assigned program fund control points.
  • Prepare yearly funding requests.

Work Schedule: Monday-Friday, 8:00am-4:30pm

This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD932620

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized