IT Business Analyst / Applications Developer

Posting Details Announcement Information Job SummaryThe Center for Information Technology (CIT) at Oberlin College invitesapplications for the position of IT Business Analyst / ApplicationsDeveloper. This is a full-time, Administrative and Professional (A&PS)staff position, reporting to the Director of Enterprise Applications. TheIT Business Analyst / Applications Developer is a member of theEnterprise Applications team made up of Applications Developers andBusiness Analysts.CIT is seeking a candidate who is passionate about advancingeducational technology and has broad experience with ERP systems,leading implementations and migrating to cloud products. The role willbe involved in current and future state business process mapping andimprovements as we anticipate migration away from on-premto a cloudsystem. The candidate is expected to be an integral part of the cloudsystems migration, as well as current production support, systemconfiguration, troubleshooting, security administration, integration, andinterfaces with third party systems.ResponsibilitiesThis role serves functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, and analyzing data flows for data management improvement opportunities and client support.The role also assists with system upgrades, patches, testing and other technical projects as assigned and serves as a backup for daily operations, administration, and maintenance of theERPsystem.Applies advanced business analysis concepts to identify, evaluate and define complex systems scope and objectives based on advanced knowledge of applicable business practices, processes and systems and industry standards to meet end- user needs.Works at the highest technical level of various phases of systems analysis. Considers the business implications of applying technology to the current and future business environment.Provide technical support for the College’s Third-party systems and theERPsystem as needed.Develop practical reporting tools for the business departments.Carry out complex and multi-level tasks from start to finish.Establish and maintain effective working relationships with others.Planning & AnalysisConsult with colleagues and current or new business processes to determine how our enterprise can support and improve these processes.Ability to understand business process, analyze technology consult vendors and other higher ed institutions, and apply best practices to design effective solutions.Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, and facilitate decisions.Operational SupportRespond to and resolve incidents reported by end users.Provide monitoring and management of our Enterprise Applications and manage issues and communications where appropriate.Create and maintain documentation related to services, solutions, and interfaces.ConsultingProvide consultation to end users on process and best practices.Develop a comprehensive understanding of a subset of our enterprise applications.Engage with campus partners to determine if the enterprise software is a candidate for the proposed solution, considering the option of other platforms that may reduce long-term costsand duplication.Lifecycle ManagementPlan review, coordinate, and manage upgrades and maintenance projects for a subset of enterprise applications.Engage regularly with vendors to align to their release and product roadmaps and manage the vendor relationship to ensure continuous support is maintained.Validate, test, and implement new products/applications, modules/features within an application, application releases and services.Serve as the point for review and recommendation of support contract renewals.Communicate and support campus partners during the lifecycle management process.Essential PersonnelThis position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during thesetimes.Applications Developer works collaboratively with other IT professionals to provide a stable and robust set of data management and application services to campus. This includes, but is not limitedto: database, middleware, systems and network administrators; analysts and developers; cloud specialists.This position works closely with IT professionals to analyze, troubleshoot, integrate, and tune applications, with a focus on the underlying databases and data structures. The position is expected to evolve with technological changes and shifts in data management paradigms. The technology systems it will manage may be located on-site, in one or more cloud locations, or in a combination of on-site and cloud locations.The incumbent may be part of an on-call rotation and may be expected to work on some weekends.This position is on-site, 5 days per week.Essential Job FunctionsMarginal Job FunctionsRequired QualificationsEducation and ProficiencyBachelor’s degree in computer science, information technology or comparable discipline plus four years of relevant experience analyzing business processes and data or equivalent combination of experience, certification, and education.Minimum 3-year experience withERPProficiency inSQL, PL/SQL, and database concepts.Must possess an aptitude for patience, professionalism, tactfulness, and empathy.APIIntegrationAbility to utilize APIs for data extraction, transformation, and loading (ETL).Web service integrations, RESTful andSOAPAPIs, as well as authentication mechanisms.Data Management and TransformationSkills in data mapping, transformation, and manipulation to ensure compatibility betweenERPsystem and integrations.Familiarity with data formats likeXML,JSON,CSV, and tools likeXSLT,JSON, and other scripting languages for data transformation.Communication and CollaborationEffective communication skills to collaborate with stakeholders, including business users, IT teams, and external vendors.Capacity to translate technical concepts into non-technical language for various audiences.Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.Adaptability and Continuous LearningWillingness to stay updated with ERP’s evolving features and functionalities, as well as emerging integration technologies and best practices.Ability to adapt and support change within a rapidly evolving technical environment, changing project requirements and business needs.Ability to manage competing projects and deadlines through effective task management and appropriate prioritization.Ability to work independently and proactively.Attention to DetailThoroughness in testing integrations to ensure accuracy, data integrity, and compliance with regulatory requirements.Commitment to documenting integration processes, configurations, and troubleshooting steps for future reference.Desired QualificationsFamiliarity withERPfor Higher Education (e.g., Banner and Workday)Demonstrated understanding of client relationship management, process mapping and improvement, project management, and production supportDemonstrated presentation skills to both small and large audiences.Quick Link for PostingCompensationWithin the range established for this Administrative and Professional Staff position, salary will be commensurate with experience and qualifications. Special Instructions to ApplicantsCommitment to Equal Opportunity and Inclusive Excellence:Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions. The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII, Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job-related criteria. We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.