Customer Service Specialist

Working fully remotely, the full-time Customer Service Specialist will manage inbound and outbound calls, ensure accurate information processing, and educate patients about their financial responsibilities while supporting the front-end service processes for home medical equipment. Key responsibilities: Develop and maintain knowledge of current products and services to assist patients effectively Process orders, verify insurance eligibility, and communicate with patients regarding documentation and referrals Document all interactions and ensure compliance with quality assurance and performance metrics Required qualifications: High School Diploma or equivalent One (1) year of experience in healthcare administrative, financial, or insurance customer services Knowledge of Medicare, Medicaid, and commercial health plan methodologies preferred Proficient computer skills and familiarity with EMR systems Ability to adapt in a fast-paced, changing environment