Community Engagement Coordinator

Big Brothers Big Sisters of Middle Tennessee Community Engagement Coordinator JOB TITLE:Community Engagement Coordinator REPORTS TO:Director of Volunteer Recruitment and Community Engagement SUPERVISORY RESPONSIBILITY:No FLSA STATUS:Exempt, Salary LOCATION: Hybrid with on-site requirement in Nashville, TN About the Role Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways. The essential functions of the position include, but are not limited to, the following: The Community Engagement Coordinator will support the development and implementation of comprehensive volunteer mentor (Big) recruitment strategies, foster and maintain intentional, like-minded community partnerships, and provide best-in-class volunteer service to support our mission. This position is responsible for maintaining an organized volunteer pipeline, delivering high-quality front-line customer service to prospective volunteers, and guiding them through the early stages of the enrollment process. In this role, you will support agency-wide strategic priorities by assisting with increasing the volume and strengthening the diversity of volunteer mentor (Big) inquiries. The Community Engagement Coordinator will cultivate and maintain relationships while identifying opportunities to support recruitment objectives. Job Responsibilities Build and maintain a strong, diverse pipeline of prospective volunteer mentors (Bigs) aligned to recruitment goals Deliver high-quality, timely engagement and follow-through with prospective and returning volunteers Guide individuals through early enrollment steps, including information sessions, application completion, and re-engagement Plan and facilitate volunteer information sessions across priority geographies and audiences Cultivate and maintain community partnerships that support volunteer recruitment and engagement Represent the organization at community events and outreach opportunities to generate interest and drive inquiries Maintain accurate, up-to-date records and effectively manage volunteer pipeline data Identify and act on opportunities to improve outreach, engagement, and recruitment outcomes Day to Day: Reporting to the Director of Volunteer Recruitment and Community Engagement, support the implementation of tactics to deliver on volunteer recruitment objectives Aid and advance the BBBSMT mission by developing a robust volunteer mentor pipeline that represents the gender, racial/ethnic, sexual orientation, and cultural diversity of our mentee (Little) community, as well as all BBBSMT service areas, including Davidson, Dickson, Rutherford, Williamson, Wilson, Robertson, Cheatham, and Sumner counties Ensure high-quality customer-focused contact with individuals who seek to understand opportunities to connect with the agency. This includes potential volunteers who may need follow-up to complete their info session and application, as well as re-engaging alumni Bigs and Littles post closure. Conduct a minimum of two open info sessions per month, with most occurring in the BBBSMT office and increasing occurrence of open info sessions in outlying counties. Facilitate any other info sessions with corporate or community partners as assigned. Maintain up-to-date and accurate records for all participants according to Big Brothers Big Sisters standards. Identify and attend various engagement/networking events to build interest in the BBBSMT program by sharing program options and agency engagement opportunities Spearhead identification, stewardship, and cultivation of representatives and organizations within colleges and universities in the agency service area (Belmont, Lipscomb, Trevecca, Fisk, TSU, Vandy, MTSU); manage corresponding database systems and update volunteer opportunities as indicated Serve as the Recruitment Team’s representative for BIG Graduation and collaborate across departments to execute the annual event Participate in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required Support and attend agency functions, both role-specific and broader agency events This role regularly requires work outside of standard business hours to support agency recruitment efforts, outreach activities, and community engagement initiatives. This typically includes up to two evenings per week and approximately one Saturday per month. There may be periods throughout the year when additional evening or weekend hours are required. This role requires some scheduling flexibility, and we work to adjust schedules in ways that support a good work-life balance. Organizational Alignment Demonstrate agency values (Relationships, Ownership, Evolution) in your actions, decisions, and interactions Assist with agency priorities centered on resource development (relationships, resources, tools) Support and attend agency events and initiatives to support the broader BBBSMT mission Beyond the day-to-day responsibilities of the role, we expect team members to demonstrate a commitment to excellence and consistently reflect our agency’s values in how they show up, collaborate, and make decisions. Measures of Success: Volunteer Inquiries and Info Sessions: This position is expected to drive engagement of both new and alumni Bigs to meet monthly benchmarks and broader department goals. Proactive Community Engagement: This position will seek out and take initiative to involve BBBSMT in community events in each of our service counties based on monthly geographic priorities set by the department and agency calendars. Customer Service: This position is the gateway into the agency for all new volunteers and reengaging Bigs and will provide a level of customer service equivalent to that of agency standards through in-person conversations, timely electronic processing of applications, and email communication. Qualifications This Job May Be For You… Relationship-driven and energized by building connections in the community Strong interpersonal skills with a natural ability to connect people with causes and engage them to take action. Excellent written and verbal communication skills Value excellent customer service and take pride in creating a welcoming, high-quality onboarding experience for volunteers Team player with a desire to innovate and collaborate Comfortable presenting in varied environments, both in person and virtual. Able to move seamlessly from public-facing presentations to detail-oriented database management Strong organizational skills with the ability to prioritize and manage a fast-moving volunteer pipeline Ability to travel across the Middle Tennessee area and support events, training, and information sessions during evenings and weekends as needed Celebrates diversity and believes in the power of mentoring Additionally, we’d love… Existing Middle TN community or corporate connections Event planning and execution experience Strong public speaking/facilitation skills CRM or database experience Alignment with BBBSMT’s mission and vision as well as a strong desire to impact our community through volunteerism and collective action Qualifications: Experience in business/partnership development, community organizing, sales, volunteer recruitment, or outcomes-based campaign management and/or Bachelor’s degree in business, sales, marketing, or related field Proficient in Microsoft Office Suite Excellent database management and presentation skills. Salesforce experience a plus Additional Information Because we hire the best people and value our staff, Big Brothers Big Sisters of Middle TN works hard to provide competitive benefits to our team. Our comprehensive benefits package, which helps to support a healthy work/life balance, includes: 20 days of paid time off 16 paid holidays, including the week between Christmas and New Years Health Care Plan (Medical, Dental & Vision) – a generous portion is paid by BBBSMT Company Paid Text Care Concierge Medicine, providing our team and family members free 24/7 text communication and care with medical providers Parental Leave Benefits Domestic Partner Benefits Company Paid Life Insurance Company Paid Short and Long Term Disability Employee Assistance Program Immediate enrollment in our 403B – We match 50% of employee contributions up to 6% and staff are vested after 12 months of employment Opportunities for advancement- we promote from within! Monthly cell phone stipend Flexible work schedule with a hybrid work environment with 3 days on-site (schools, community, office, external meeting space) Professional resume, LinkedIn profile, and headshot Americans with Disabilities Act We are committed to creating an accessible and inclusive workplace. Consistent with the ADA, we provide reasonable accommodations for individuals with disabilities. If you require accommodations to perform the responsibilities of this role, we encourage you to let us know so we can ensure you have what you need to succeed. BBBSMT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. Details Date Posted: May 18, 2026 Type: Full-Time Job Function: Programs and Service Delivery #J-18808-Ljbffr