Program Director

Program Director

The Program Director oversees assigned Beacon locations to ensure that company goals, budgets, and clinical effectiveness targets are met. They support Care Team Managers by ensuring adequate staffing and resources for high-quality care, and keep department heads informed of staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, ensuring that agendas are coordinated, and documentation is filed.

They also ensure the consistent application of policies and procedures, monitor Care Team Managers' workload, and review incident reports for timely submission to regulatory agencies. The Program Director communicates with regulatory agencies, assists the compliance department with corrective action plans, and manages Census, payroll costs, and EBITDA targets.

Additionally, they ensure accurate time-and-attendance reporting, manage staffing needs, and oversee new employee orientation and training compliance. The Program Director addresses personnel issues with HR, Compliance, and Executive Leadership, provides feedback on performance reviews, and manages the DSP leveling program.

The Program Director ensures individual protection, personal care, and participation in skill-building activities, maintains accurate records, and performs ongoing audits of Beacon location(s) operations.

Responsibilities/Essential Functions

Integrity

• Always be compliant with all company and regulatory policies and procedures.
• Operational Oversight: Ensure that company goals, including budget and clinical effectiveness targets, are met.
• Policy Implementation: Consistently apply and deploy BSLS policies, procedures, and care practices.
• Incident Reports: Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
• Work Injury Reports: Ensure work injury reports are entered accurately and in a timely manner if needed.
• Record Maintenance: Ensure records are secure, confidential, up-to-date, and accurate for individuals and employees.
• Reporting Requirements: Ensure that reporting requirements are met and monitor various plans and quality.
• Ongoing Audits: Perform ongoing audits of location operations, including routine inspections.

• Must fully cooperate with all licensing reviews and internal or external investigations

Compassion

• Supervision: Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.
• Personal Care Logs/Daily Documentation: Ensure that logs are completed correctly and in a timely manner.
• EMAR/MAR: Ensure accuracy in medication administration records.
• Individual Protection: Ensure individual protection, personal care, and adherence to clinical actions.
• Skill-Building Activities: Ensure individuals participate in skill-building and community activities.
• Individual Interaction: Attend individual functions and maintain regular interaction.
• Individual Assessments: Assist with individual assessments, placement, transfers, and discharges.

Advocacy

• Communication: Keep department heads informed of staffing, compliance, and operational concerns; collaborate with leadership.
• Licensing Liaison: Communicate with licensing consultants and external agencies to resolve issues.
• Investigation Response: Lead responses to investigations and facilitate access to requested information.
• Compliance Assistance: Assist the compliance department with responses, correspondence, and corrective action plans (CAPs).
• Personnel Issues: Address personnel issues with HR, Compliance, and Executive Leadership.
• Advocacy for Staff: Assist staff with navigating the process for training and tuition reimbursement.

Respect

• Meetings: Plan, attend, and co-chair monthly staff meetings, coordinating agendas and ensuring documentation is filed.
• New Employee Orientation: Ensure new employee orientation is completed and monitored.
• Staffing Management: Collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing.
• Training Compliance: Enforce training compliance and provide monthly reports.
• Personnel Issues: Address personnel issues with HR, Compliance, and Executive Leadership.
• Respect for Individuals: Ensure proper clinical actions are taken to maintain or improve individual health, safety, and stability.

Excellence

• Financial Management: Manage Census, LOA's, Per Diem Rates, payroll costs, and EBITDA targets.
• Budget Monitoring: Support Care Team Managers with financial plans/budgets and ensure understanding of budgetary reporting.
• Time-and-Attendance: Ensure accurate reporting by monitoring schedules and actual time worked.

• Staffing Needs: Manage staffing needs, interviewing, placement, and training of Care Team Managers.
• Performance Reviews: Provide feedback to Care Team Managers on semi-annual performance reviews.
• DSP Leveling Program: Manage DSP leveling program and promote it in assigned locations.
• Program Improvement: Identify ways to improve programs to enrich individuals' needs and involvement.
• Five Diamond Status: Support the Care Team Manager in all areas to achieve 5 diamond status

Performance and Evaluation:

In addition to evaluating your work performance you will be evaluated for the following work behaviors:

• Job Knowledge - Depth and breadth of knowledge supporting our organization goals
• Quality of Work - Freedom from errors and mistakes, timeliness, accuracy and overall work quality
• Quantity of Work – The amount of work output from the employee
• Reliability - The extent to which the employee can be dependent upon to be available for work. This includes being reliable, trustworthy and persistent
• Initiative and Creativity - The ability to plan work and proceed with tasks without detailed instruction as well as the ability to make constructive suggestions
• Judgement - The extent to which the employee makes sound decisions based on fact rather than emotion.
• Cooperation - Willingness to work harmoniously with others to complete tasks and respond positively
• Attendance - Faithfulness in coming to work daily and adhering to scheduled work hours.
• Planning and organizing - The ability to analyze work, set goals, develop action plans, utilize time efficiently and delegate work appropriately
• Directing and Controlling – The ability to create a motivating climate, achieve teamwork, train and develop employees, measure work progress and take corrective action
• Decision Making – The ability to make quality timely decisions
• Problem Solving – The ability to assess a problem, identify solutions, formulate plans, execute those plans, and achieve positive outcomes consistently
• Embracing, supporting and adhering to Beacon's mission and Core Values

Education and Qualifications:

• Bachelor's degree in human service preferred
• Minimum of two (2) years' experience of previous management or supervisory experience in a residential care environment
• Effective oral and written communication skills
• Strong computer skills and the ability to use office equipment including any BSLS systems
• Attention to detail and ability to multitask
• Must possess a valid driver's license
• Proficient in reading and writing the English language
• Approved by state, federal and government entities to work within BSLS programs

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Physical Demands:

• While performing the duties of the job, the employee must be able to move about the Beacon location or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder height. Employees must be able to remain in a stationary position 50% of the time.
• Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily.
• The employee will climb approximately 8-12 stairs 8-10 times per day.
• The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above.