Client Service Coordinator

The following is the job description for the position of Client Service Coordinator. Client Service Coordinator The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient, and exceptional service at all times, encouraging visits, welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality : The consumer is our boss, quality is our work, and value for money is our goal. Responsibility : As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality : A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency : We use resources to the full, waste nothing and do only what we can do best. Freedom : We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional (Preventative care and OWPs) Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi‑task: manage multiple tasks quickly and accurately. Communication skills: read, write, and speak fluent English with appropriate grammar, style, and vocabulary. Organizational ability: systematic approach to assignments, orderly, and turns chaos into order. Problem‑solving skills: identify, analyze, and solve problems; translate problems into practical solutions. Client service skills: consistently ensure the team provides the client with attentive, courteous, and informative service. Intellectual ability: accurately and consistently follow instructions delivered in oral, written, or diagram format. Mathematical ability: add, subtract, multiply, and divide basic calculations accurately. PAY RANGE $16.93 – $21.63 hourly. Pay varies by experience, skill level, and education; may differ by location or minimum wage laws. BENEFITS Comprehensive Medical, Dental, and Vision Insurance: Health and wellness are top priorities. Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): Support to address significant financial burden. Paid Time Off and Holidays: Break, recharge, and celebrate personal significance. Top‑Tier Mental Health and Well‑being Resources: Free coaching and counseling sessions. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect loved ones and optional additional coverage. Company‑Paid Short‑ and Long‑Term Disability: Financial protection for temporary or long‑term disability. Flexible Spending Accounts (FSA): Pre‑tax money to save on healthcare and dependent care expenses. Health Savings Account (HSA): Tax‑advantaged account for medical expenses. Paid Parental Leave: Support for both birth and adoption parents. Continuing Education Allowance (for Eligible Positions): Financial assistance for professional growth. Back‑Up Child and Elder Care & Family Support Resources: Assistance during unpredictable moments. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Program to stay active and healthy with a busy lifestyle. Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents. Legal Plan: Affordable and accessible legal coverage for a variety of needs. Identity Protection: Alerts and support for identity theft. Commuter Benefits: Convenient and cost‑effective daily journey. Three Free Optimum Wellness Plans for Pets: Three free preventive care plans. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr