Bilingual Case Manager

Job SummaryThe Nuestro Case Manager supports the Highwood community by connecting individuals to resources, benefits, and essential services. This role collaborates with expressive therapists to assist with programming, including facilitating after-school groups and supporting senior programming, as well as engaging in community outreach.The Nuestro Case Managers advocate for clients’ health and well-being by coordinating care with healthcare professionals and developing appropriate treatment plans. They also ensure continuity of care by creating transition plans for clients following discharge from hospitals or mental health centers. Additional responsibilities include carrying out duties assigned by the program Director.ScheduleMonday - Thursday 10 AM - 6 PM and Friday 9:30 AM - 5:30 PMPrimary ResponsibilitiesProvide face-to-face annual mental health assessments as needed, ensuring all required documentation meets state health standardsSupport coordination with community organizations as neededFacilitate client referrals for services aligned with assessed needs, physician recommendations, and client goalsProvide brief crisis intervention, stabilization services, and supportive counselingCollaborate regularly with expressive therapists and fellow case managersProvide backup coverage for other case managers and/or expressive therapistsCarry out additional duties as assigned by the Program DirectorDemonstrate leadership initiative or assume leadership responsibilities when requestedParticipate in community events and outreach effortsAttend and engage in supervision with the Program DirectorParticipate in staff development and training seminarsSubmit timely responses to Program Director requests for data or special projectsCoordinate vacation and time-off requests with the SupervisorAdministrative Duties and MetricsComplete all clinical documentation and reports accurately and within required timelines, including:Treatment plans (every 6 months)Service tickets and progress notes (within 3 days)Complete referral, transfer, and discharge documentation in a timely manner:Referral and transfer documentation completed immediately upon needDischarge summaries and instructions completed within three working daysComplete and update annual mental health assessments and related documentation in Smart CareEnsure accuracy in all treatment plans, referrals, transfers, and discharge paperworkParticipate in agency orientations and training programsMaintain client confidentiality and adhere to agency ethical standardsMeet productivity goals as established by the supervisorMinimum requirement of a Bachelor’s degree in Social work, Psychology, or another human service-related fieldThree professional references that reflect ability to perform clinical work1 Year minimum of working in Mental Health experience requiredDemonstrated awareness of multiple cultures and cultural impact on the delivery of service is a must.Demonstrated fluency in English and Spanish, including speaking, reading, and writing at a professional level; required #J-18808-Ljbffr