Case Manager Mobile Crisis Intervention Team (MCIT)

Job Description

Job Description

Benefits include:

• Family medical, dental, long-term disability, 403(b) plan with 6% match, and more.
• Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually.

Position may be eligible for Rural Health loan repayment program– visit -office-of-rural-health/oregon-health-care-provider-loan-repayment for more information.

Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of “Intermediate High” or “Low Intermediate+” depending on the testing site.

Schedule: Sunday- Wednesday, 1:30 pm – 12:00 am.

Paid on-call rotation for over nights required.

Overview

A Case Manager (CM) is needed to join our Mobile Crisis Intervention Team (MCIT). The Case Manager (CM) provides outreach and engagement activities to individuals who may be experiencing a behavioral health crisis or to individuals and families who are hesitant to engage in treatment that are in need of outreach and service linkages to behavioral health resources. This position works to develop a positive rapport with individuals and families in need, demonstrating a caring and empathic manner, which assists in building trust and facilitating entry into needed treatment. This position primarily works in the community with Options crisis personnel and other treatment staff and collaborates with community partners. The CM screens clients, helps to problem solve immediate concerns, connects individuals and families to needed services and assists with treatment and support needs. Assists individuals with accessing local, state and federal resources and entitlements. Provides mobile outreach services as well as follow-up coordination of care services to individuals identified by the Mobile Crisis Intervention Team (MCIT), Options treatment team and community partners.

Responsibilities

Works collaboratively with other crisis/outreach staff to provide response in the community to an individual or family in need, including those who may be experiencing a behavioral health crisis.

Works collaboratively with team members and community partners to provide services and supports.

Provides screenings, outreach and engagement activities to community members who may be in need of behavioral health services and/or other resources.

Works to engage clients and connect them to services and supports.

Travels between sites, in the community, and is required to drive. May provide client transportation as requested.

Utilizes de-escalation skills and strategies as indicated to support the individual and others involved in a behavioral health crisis.

Utilizes excellent communication and interpersonal skills to make the process of learning about services and accessing services a positive experience for each individual.

Uses motivational interviewing to engage clients in needed services.

Assists clients in problem solving around personal issues impacting their ability to access services (i.e. transportation, remembering appointments).

Uses an agency designated developmentally appropriate suicide screening tool in the field and connects with a Qualified Mental Health Professional for direction.

Provides education on services and gathers relevant information from clients and others as appropriate.

Provides care coordination activities and ensures clients seen in crisis have a follow up appointment with the MCIT.

Provides skills training and family coaching when appropriate.

Provides back-up coverage to CRC workforce shortages.

Qualifications

Bachelor’s (BA/BS) degree in a human services field OR three years of experience providing services in a similar setting with individuals who have emotional and/or mental and/or developmental disabilities, OR a combination of education and experience that provides the desired skills, knowledge, and abilities required to perform the job.

Must be a QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry.

-OR-

Meet eligibility qualifications to register with MHACBO.

Please visit for more information.

Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.

Must pass state-required background and DMV checks; possess a valid OR driver's license and a satisfactory driving record to be approved for driving rights. Candidate must be able to work independently and flexibly, under general supervision.

Possess mature attitude and sensitivity to the needs of people who have a mental illness and/or substance use disorder; understanding of HIPAA laws regarding confidentiality of privileged information; ability to follow verbal and written instructions; ability to work independently and with staff as agency needs dictate.

Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.