Principal Product Manager

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI‑forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud‑native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We seek innovators who actively use AI to amplify their impact and thrive in an environment where intelligent systems help stay ahead of evolving threats. We value constructive honest debate and focus on getting the best ideas faster. We build high‑performing teams that can make an impact quickly and with high quality. We are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high‑impact, high‑accountability, a sense of urgency, and enable you to do your best work. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of a team that is helping secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our Product Management department. This hybrid role is based in San Jose, CA and reports to the Director of Product Management. You will be a hands‑on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms, and for scaling our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security. What You’ll Do (Role Expectations) Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle Lead pre‑ and post‑sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross‑functional teams on comprehensive improvement plans Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS‑related inquiries Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it, seeing ambiguity as raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action, and you operate with integrity because you genuinely care about the outcome. You are a problem‑solver. You love confronting challenges because you are laser‑focused on finding solutions. You are a high‑trust collaborator. You are ambitious for the team and give and receive ongoing feedback, understanding that candor delivered with clarity and respect is the truest form of teamwork. You are a learner. You have a growth mindset and a genuine obsession with your own development, actively seeking feedback to become a better partner and stronger teammate. What We’re Looking For (Minimum Qualifications) 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management Bachelor’s degree in a technical field or equivalent professional experience Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and Proven experience with cloud‑native services at hyperscalers or major SaaS providers Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles What Will Make You Stand Out (Preferred Qualifications) Expertise in translating complex customer needs into actionable product requirements and internal conviction Strong data analytics skills with the ability to define hypotheses, analyze large datasets, and communicate results to stakeholders Direct hands‑on experience with Zscaler products including ZIA, ZPA, or ZDX Salary Base Pay Range: $164,500—$235,000 USD (for this full‑time position). The range excludes commission/bonus/equity (if applicable) and benefits. Benefits Our Benefits program is comprehensive and inclusive, designed to meet the diverse needs of employees and their families at all life stages. It includes: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In‑office perks and more By applying for this role, you agree to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Pay Transparency: Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support. #J-18808-Ljbffr