Guest Satisfaction Lead

Job Description

Job Description

Join our dynamic team at Cabo Bob’s as a Guest Satisfaction Lead, where you'll play a pivotal role in ensuring every guest leaves with unforgettable memories. Working closely with the General Manager, you'll lead by example, fostering a positive and supportive environment for both guests and team members. We're committed to your growth and development, offering the potential for promotion. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy, while ensuring our guests' satisfaction remains paramount. Join us in creating exceptional experiences, where every detail matters, and every guest leaves with a smile.



 
BENEFITS:

• Sundays off
• Bonus program
• Flexible scheduling 
• Potential for promotions (we want you to stick around) 
• Free food
• Free uniform
• Shoes every 6 months
• Access to group health insurance 
• Paid time off (full-time employees)

RESPONSIBILITIES:

• Organize and strategize for business operations
• Proactively identify opportunities for enhancing workflow and productivity 
• Conduct interviews and evaluate candidates for employment suitability
• Integrate and lead by example with our values of BBM ( B e friendly, B e helpful, M ake it great)
• Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
• Provide constructive feedback and coaching to team members to support their professional growth
• Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
• Ensure the accurate execution of catering orders and online orders
• Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
• Foster positive relationships with staff, guests, and management
• Enforce policies consistently to maintain a safe work environment

QUALIFICATIONS:

• Current Food Handler certificates 
• Clean driving record
• Strong communication skills (English required, bilingual a plus)
• Strong interpersonal skills
• Ability to stand for extended periods during shifts
• Capability to lift and carry items weighing a minimum of 50 lbs
• Ability to reach, bend, squat, and lift while on the shift
• Proficiency in multitasking, efficiently managing various responsibilities simultaneously