Técnico de Servicio (Service Technician)
Maxwell Roofing & Sheet Metal, Inc. (Spanish)
Job Description
Job Description
Description:
Descripción del puesto - Técnico de servicio
Responde ante: Encargado de servicio
A cargo de: Ninguno
Descripción general del puesto
La responsabilidad del técnico de servicio es investigar y reparar los defectos que estén contribuyendo a las fugas del edificio. El técnico de servicio debe aprender métodos estándar de la industria para realizar reparaciones de calidad en múltiples tipos de sistemas de techo. El técnico de servicio debe tener la capacidad de comunicarse de manera efectiva con el encargado de servicio.
El departamento de servicio es un equipo diseñado para crear una asociación entre Maxwell Roofing y el cliente. El departamento de servicio administra las funciones de servicio al cliente, incluidos los servicios de emergencia en el techo, el mantenimiento del techo y MAXCare®. El equipo de servicio está formado por el vicepresidente de servicios, el coordinador de servicios, el superintendente, el estimador/PM y las cuadrillas de servicio. El departamento de ventas, específicamente los gerentes de cuentas, trabaja en estrecha colaboración con el equipo de servicio para ayudar con las asociaciones con los clientes y las solicitudes de trabajo.
El "técnico de servicio" es responsable de las siguientes funciones esenciales:
- Sigue los procedimientos de seguridad establecidos
- Investiga filtraciones reportadas
- Repara techos según los estándares de la industria
- Aprende del encargado de servicio
Resultados clave:
- Seguridad: Seguir las pautas de seguridad del programa de seguridad de Maxwell Roofing el 100% del tiempo.
- Asistencia: Estar presente y llegar a tiempo todos los días.
- Cero ausencias injustificadas por mes
- Habilidades: Aprender los métodos de reparación adecuados. Aprobación de la calificación PSW = 6 por año
- Moral: Puntuación de comportamiento > 45
Actividades clave: Sus actividades / responsabilidades cotidianas
- Presentarse a trabajar a tiempo y presentable.
- Aprovisionar el camión según las instrucciones del encargado de servicio
- Escuchar / aprender las instrucciones del encargado de servicio sobre las reparaciones y técnicas adecuadas
- Investigar filtraciones
- Limpiar y preparar el techo para reparaciones
- Realizar reparaciones estándar de la industria
- Manipular materiales
- Limpiar todos los escombros
Vacancy posted 20 days ago
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