Assistant Site Manager

Job Description

Job Description

Join Our Team as an Assistant Site Manager at EDGE Express Car Wash!

Are you a dynamic, people-focused leader with a passion for sales and customer service? Do you thrive in fast paced environments and love the thrill of driving revenue growth? EDGE Express Car Wash is looking for a results-driven sales leader to help us expand our membership base and lead our team to success.

Job Title: Assistant Site Manager

We reward hard work with competitive pay, bonuses, and career growth. If you’re a natural salesperson who loves coaching others to succeed, this role is for you!

Here's what we offer:

• $17.50+ per hour, depending on experience (pay bands below)

• Flexible Pay: Choose your pay date! We partner with Wagestream so that you can withdrawal up to 50% of your paycheck after every shift! We make it easy for you to take control of your money.
• Bonus Opportunities: Earn biweekly commissions and monthly and yearly bonus potential based on site sales!
• Work Environment: Fun, team-oriented atmosphere where your contributions are valued
• Perks and Freebies: Enjoy free car washes and FREE mental health and financial services and access to low cost telehealth (less than $3 per paycheck) for all team members.
• Health benefits: Access to dental, vision, disability, accident, and life insurance, and MORE when working 20+ hours per week.
• Medical Benefits: Access to medical insurance for full-time team member.
• Pet Insurance and Discounts : Get coverage and discounts for your fur-friends for as low as $11.75 per month!
• Retirement Savings: 401(k) with company match to help you plan for the future
• Paid Time Off: Start with two weeks of paid time off including vacation days and sick leave
• Career Growth: Opportunities for advancement and hands-on training to help you develop your skills
• 24/7 Support: Direct access to support for marketing, HR, and more for continuous guidance

Position Overview:
As an Assistant Site Manager, your primary mission is to drive membership sales while ensuring smooth operations. You’ll be a hands-on leader— closing sales at the pay station, coaching your team to upsell, and optimizing labor efficiency . This role is perfect for someone who loves interacting with customers, thrives on hitting targets, and can motivate a team to do the same.

About You:

A goal-driven sales pro who loves coaching teams and connecting with customers. You’ve excelled in membership/retail sales, lead with energy, and adapt to our dynamic, outdoor workplace—weekends and all.

Key Responsibilities:

1. Sales & Membership Growth (Top Priority!)
   • Proactively promote and sell car wash memberships —you’ll be the face of our sales efforts at the pay station.
   • Train and empower your team to upsell memberships and services (commissions rewarded!).
   • Monitor sales metrics, identify opportunities, and bring ideas to your manager to boost conversion rates.
   • Lead by example: Your ability to sell directly impacts your bonuses and team success.
2. Operations & Team Management
   • Step into any role (pay station, tunnel, etc.) to support your team and model sales best practices.
   • Oversee daily operations, ensuring labor efficiency and workflow smoothness.
   • Resolve customer issues promptly— turning complaints into sales opportunities.
   • Provide feedback to team members and assist with performance reviews with a focus on sales targets and customer engagement.
   • Ensure compliance with company policies, procedures, and safety standards
   • Manage inventory, equipment repairs, and maintenance to optimize operational efficiency

Daily Routine:

• Perform opening and closing duties
• Monitor and manage the car wash queue to optimize customer flow, sell memberships, and keep labor in check
• Uphold company policies and processes
• You’re the manager on site whenever the manager is not there

Qualifications:

• 2+ years in customer service with sales/upselling experience (required).
• 1+ year in leadership (preferred).
• Must be 18+ and pass a background check.

About EDGE Express Car Wash:
EDGE Express Car Wash is a leading provider of express car wash services in the region. We offer a supportive work environment where teamwork and customer satisfaction are paramount. Join us and contribute to our growth and success in delivering exceptional service to our valued customers.
If you are a motivated individual with a passion for leadership and customer service, we encourage you to apply for the Assistant Site Manager position at EDGE Express Car Wash. Please submit your resume and a cover letter highlighting your qualifications. We look forward to hearing from you!

Positions Available : Full-time (35 – 40 hours per week)

Working Days : Monday – Sunday (a typical schedule will include Sunday and Monday as a requirement).

Working Hours : 7:30 AM – 9:00 PM (shifts vary); ASMs work an average of 35 – 40 hours per week.

Physical Demands:

• Working outdoors, including the summer heat and the winter cold.
• Standing for long periods at one time. There's no chairs on the lot!
• Quickly assisting customers.
• Lifting, pushing or pulling 40lbs or more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ASM Pay Bands :

• $17.50–$19.00/hr
• Criteria : Internal promotions are always preferred!
  • Manages teams of 8+;
  • Can work all positions; can assist in managing with little to no instruction.
  • Focus is still on SALES but assists in leading the team
  • Can manage on their own for short periods of time (1 – 2 weeks).
• $19.00–$23.00/hr
• Criteria : 2+ years commission sales + leads teams of 10+ .
  • Can handle both being in the EDGE-ucator role and managing labor and the site when in charge of the shift.
  • Can work well with programs such as reporting and payroll systems and is ready to start learning the admin work behind being a site manager.
  • Can manage the location as interim-SM when needed.
• $23.00+/hr
• Criteria : SM-ready —exceeds in sales, labor, and ops.

Must be willing to complete our EDGE-ucator sales training within 60 days of hire.