Accounts Receivable Supervisor

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next. Why Join Diasorin Build What MattersTake ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide. Innovate with Agility at a Global ScaleWork in an entrepreneurial environment that enables speed, collaboration, and global impact. Grow in a People-Centered CultureThrive in a culture that values accountability, inclusion, and continuous development. Job Scope Diasorin is seeking a highly capable and results-driven Accounts Receivable Supervisor to lead the transformation and optimization of our North America Accounts Receivable function. This role is ideal for a proven leader who thrives in fast-paced, highly regulated environments and has a track record of building high-performing teams, improving cash flow, strengthening customer relationships, and driving operational excellence. The Supervisor will provide leadership over credit, collections, cash application, dispute management, and customer account reconciliation activities while ensuring compliance with internal controls, financial policies, and revenue recognition requirements. This position will work closely with Commercial Operations, Customer Service, Finance, Sales, and Executive Leadership to improve working capital performance, reduce aging receivables, and enhance the customer experience. The successful candidate will bring strong leadership capabilities, analytical rigor, and a continuous improvement mindset to help rebuild and strengthen the Accounts Receivable organization while supporting Diasorin's continued growth. Key Duties & Responsibilities Leadership & Team Development Lead and develop a team of Accounts Receivable professionals while fostering a culture of accountability, collaboration, and continuous improvement. Build team capabilities through structured development plans, performance coaching, and succession planning activities. Establish clear performance expectations and monitor achievement of departmental objectives. Create an engaging work environment focused on employee development, retention, and operational excellence. Manage workload balancing and resource allocation to ensure service levels and performance metrics are consistently achieved. Accounts Receivable Operations Oversee daily Accounts Receivable operations including collections, cash application, deductions management, dispute resolution, credit reviews, account reconciliations, and customer account maintenance. Ensure timely and accurate processing of invoices, credit memos, adjustments, and payment transactions. Monitor aging trends and direct collection strategies to minimize delinquency and maximize cash collections. Drive resolution of complex customer disputes and escalated collection issues. Cash Flow & Working Capital Management Own departmental performance related to Days Sales Outstanding (DSO), aging accounts, past-due balances, collection effectiveness, and cash flow objectives. Develop and execute collection strategies to improve working capital performance. Proactively identify collection risks, customer payment trends, and potential bad debt exposure. Partner with Finance leadership to support forecasting activities and cash flow planning. Credit & Risk Management Evaluate customer creditworthiness and oversee credit approval processes. Make sound business decisions regarding credit limits, payment plans, order releases, and account holds. Monitor customer financial health and identify emerging credit risks. Recommend reserves or bad debt write-offs when appropriate. Process Improvement & Transformation Lead continuous improvement initiatives focused on efficiency, scalability, automation, and customer experience. Identify opportunities to streamline workflows through technology, automation, and process redesign. Develop metrics and dashboards that provide meaningful insights into AR performance and team effectiveness. Partner with Finance and IT teams on ERP enhancements and process optimization initiatives. Financial Controls & Compliance Ensure compliance with established controls, company policies, IFRS reporting requirements, and revenue recognition standards. Oversee monthly, quarterly, and annual AR close activities. Support internal and external audits by maintaining strong documentation and process controls. Ensure data integrity within SAP and related financial systems. Cross-Functional Partnership Develop strong partnerships with Commercial Operations, Customer Service, Sales Leadership, Distribution, Finance, and Shared Services teams. Serve as a trusted advisor to business leaders regarding customer payment trends, collection risks, and account performance. Collaborate with stakeholders to resolve root causes impacting invoicing accuracy, collections, and customer satisfaction. Support strategic initiatives that improve the end-to-end order-to-cash process. Success Measures The successful candidate will be accountable for: Reduction in aged receivables Improvement in DSO performance Team engagement and retention Timely month-end close completion Audit and compliance performance Process automation and efficiency gains Resolution of escalated customer disputes Education, Experience and Qualifications Required 5+ years Accounts Receivable, Credit, Collections, or Order-to-Cash experience. 3+ years of people leadership experience managing AR, collections, or shared services teams. Experience leading teams through organizational change, process improvement, or transformation initiatives. Strong understanding of: Accounts Receivable Credit & Collections Cash Application Revenue Recognition General Ledger Reconciliations Internal Controls Financial Reporting Advanced Microsoft Excel skills. Experience working within ERP systems such as Oracle, SAP, JD Edwards, or similar platforms. Preferred Bachelor's degree in Accounting, Finance, Business Administration, or related discipline Medical device, life science, healthcare, diagnostics, pharmaceutical, or manufacturing industry experience. Shared Services experience. Experience supporting multi-state or multi-country operations. Experience leading automation or digital transformation initiatives. What we offer The salary range for this position is $59,900 - $90,000 annualized. The compensation range for this role represents numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base wages, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide. Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction. Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact View email address on click.appcast.io. ​Recruitment Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact View email address on click.appcast.io for verification. Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.