ACT Auditor

Job Title

Position at Swift Transportation

Job Description

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

• Audit processes and procedures of ACT Advisors to ensure the optimal solution was recommended and followed.
• Assess if vendors did work requested as well as ensure payments appropriately reflect work performed.
• Act as mentor to internal department personnel; address questions and recommend opportunities for training and growth.
• Perform all job functions of the Advanced Contact Team Advisor role.
• Handle highly complex incoming calls and any escalated issues; determine appropriate resolution and follow-up to ensure initiation of claims and repair processes are appropriately carried out.
• Audit files, processes and payments to determine if the outcome maximized equipment utilization and costs were appropriately contained. Ensure all warranties were appropriately applied.
• Work with vendors to assist with payment questions and complete more complex payment transactions. Process payments as needed.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional responsibilities as requested by leadership; provide support to leadership as necessary.

Qualifications

What you need to bring

• 9 months experience as ACT Advisor, or equivalent demonstrated level of knowledge of all ACT department processes and procedures.
• Previous experience as a heavy truck mechanic or related preferred.
• Familiarity with processing payments preferred.
• Must possess exceptional customer service and communication skills.
• Must be able to to multitask.
• Must have strong negotiation skills.
• Must be able to provide appropriate feedback and coaching to ACT Advisors
• Must be able to work scheduled shift with flexibility to cover other shifts.
• Associates degree or equivalent combination of education and/or experience required.

Pay Range: $21.99 - $30.79 Hourly

What We Offer

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.