Account Manager

Job Title

Essential Key Functions and Accountabilities: (Responsibilities and major tasks performed)

• Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, and key escalation resource supporting Customer Support Associates.
• Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer)
• Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
• Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
• Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.
• Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
• Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
• Lead cross-functional teams in support of customer business change requests and initiatives.
• Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
• Show concern for safety of self/others and act in a safe manner to protect people and property. (Goal Zero recordable accidents).

Job Specific Competencies

• Excellent verbal and written communication skills
• Excellent organizational skills
• Attention to details
• Proficient with Microsoft Office Suite or related software
• Customer/Quality focus
• Initiative/drive results oriented
• Judgment & decision making
• Safety first focus
• Time management
• Strong coordination skills Internally/Externally
• Team Player

Working Conditions:

• Sitting, standing, walking

Experience and Education Required

• 4-year degree or equivalent experience
• 5+ years' experience with OE Customers/Contract Manufacturing a Plus
• Read, Write and Speak English
• High school diploma or GED
• Experience with Microsoft Office Products
• Strong interpersonal skills
• Attention to detail
• Proven record of winning

Core Values

• RESPECT - To value differences and be open to opinions, be respectful of other's time and assume positive intent
• INTEGRITY - To match our actions to our intent while earning and maintaining each other's trust
• HUMILITY - To recognize potential for improvement in ourselves, give credit to others when due, and seek first to understand
• TEAMWORK - To excel through effective communication and collaboration while being accountable to the team
• INNOVATION - To seek transformative solutions through creative problem solving, resourcefulness, and openness to new ideas
• DRIVE - To demonstrate a discipline to process, bias to action, strive for continuous improvement, and deliver results at every level

Other duties as assigned