Pharmacy Technician

Customer Support Representative - Pharmacy Operations

The Customer Support Representative plays a vital role in Pharmacy Operations by handling inbound pharmacy calls, scheduling refill deliveries, and directing calls to appropriate personnel. The ideal candidate is well-spoken, enthusiastic, organized, and capable of providing a high level of customer service to patients, clinicians, and clients.

Responsibilities

• Serve as the primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is included in profiles for timely package distribution.
• Respond directly to customer inquiries when appropriate or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction.
• Update concise progress notes to enable other roles within the workflow to quickly assess the status of the referral.
• Provide customer service through management information systems to answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.
• Perform other duties as assigned, which may vary slightly depending on specific team/program requirements.

Essential Skills

• Registered Pharmacy Technician certification in NC
• Proficiency in call center operations
• Experience with management information systems
• Proficiency in Microsoft applications
• Excellent verbal and written communication skills
• Ability to show empathy when talking to patients
• Professional telephone manner
• Strong attention to detail

Additional Skills & Qualifications

• Customer service experience preferred
• Medical office experience and knowledge of medical terminology preferred
• Pharmacy experience is a plus, but not required
• Medical claims experience is a plus, but not required
• Experience with data entry and insurance

Work Environment

This is a hybrid position based in Cary, NC, USA. Once training is completed, the role involves working 2 days in the office and 3 days remotely. Training is conducted entirely in the office. The work schedule is Monday to Friday, 9:00 AM to 5:30 PM during training and 11:30 AM to 8:00 PM EST for the permanent shift.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary, NC.

Application Deadline

This position is anticipated to close on Jun 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.