VoIP Technical Support Specialist

Remote VA

VoIP Customer Service & Technical Support Specialist

We are looking for a knowledgeable and customer-focused VoIP Customer Service & Technical Support Specialist to support clients using VoIP systems. The ideal candidate has hands-on experience with FusionPBX, VitalPBX, and OpenSIPS, and can confidently assist customers with troubleshooting, configuration, and general technical inquiries.

This role requires strong communication skills, technical expertise in VoIP systems, and the ability to resolve issues efficiently while delivering excellent customer service.

Provide customer support via phone, email, and chat for VoIP-related inquiries

Troubleshoot VoIP issues including call quality, SIP registration, routing, and connectivity

Configure and maintain PBX systems (FusionPBX, VitalPBX)

Support and manage OpenSIPS configurations and routing

Assist customers with system setup, extensions, trunks, DID numbers, and call flows

Diagnose network-related issues (NAT, firewall, ports, QoS)

Escalate complex technical issues when necessary

Document support tickets and maintain accurate records

Guide customers through technical processes in a clear and professional manner

Apply

Vacancy posted 5 days ago

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