VoIP Technical Support Specialist
Remote VA
VoIP Customer Service & Technical Support Specialist
We are looking for a knowledgeable and customer-focused VoIP Customer Service & Technical Support Specialist to support clients using VoIP systems. The ideal candidate has hands-on experience with FusionPBX, VitalPBX, and OpenSIPS, and can confidently assist customers with troubleshooting, configuration, and general technical inquiries.
This role requires strong communication skills, technical expertise in VoIP systems, and the ability to resolve issues efficiently while delivering excellent customer service.
Provide customer support via phone, email, and chat for VoIP-related inquiries
Troubleshoot VoIP issues including call quality, SIP registration, routing, and connectivity
Configure and maintain PBX systems (FusionPBX, VitalPBX)
Support and manage OpenSIPS configurations and routing
Assist customers with system setup, extensions, trunks, DID numbers, and call flows
Diagnose network-related issues (NAT, firewall, ports, QoS)
Escalate complex technical issues when necessary
Document support tickets and maintain accurate records
Guide customers through technical processes in a clear and professional manner
Vacancy posted 2 days ago
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