IT Manager
CJ Foodville USA
IT Manager – F&B Franchise (POS Project Experience Required)
Reports To: IT Director
Job Type: Full Time Employee
Department: IT
Location: Buena Park, CA 90620
Position Summary
We are seeking an experienced and results-driven IT Manager with a strong background in the Food & Beverage (F&B) franchise industry and proven expertise in Point of Sale (POS) system implementation and management. The ideal candidate will lead cross-functional technology initiatives, manage end-to-end POS projects, and ensure seamless integration of IT solutions across franchise operations.
Key Responsibilities
- Lead the planning, execution, and delivery of POS system implementation and upgrade projects across multiple franchise locations.
- Collaborate with cross-functional teams including Operations, Finance, and Marketing to align IT solutions with business objectives.
- Manage vendor relationships, negotiate contracts, and oversee third-party service providers for POS hardware and software.
- Ensure system reliability, data integrity, and compliance with data privacy and security standards.
- Provide technical leadership and support for store-level IT infrastructure, including network, hardware, and troubleshooting software.
- Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
- Analyze business requirements and recommend technology solutions to improve operational efficiency and customer experience.
- Monitor and manage IT budgets, project timelines, and resource allocation.
- Train and support franchise staff on POS systems and related technologies.
- Stay current with industry trends and emerging technologies relevant to F&B and retail IT.
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field (master's degree preferred).
- 7+ years of IT experience, with at least 2 years in a managerial or project leadership role.
- Hands-on experience managing POS system rollouts (e.g., QU, PAR, NCR, Toast, Revel, etc.) in a multi-unit F&B or retail environment.
- Strong understanding of F&B operations, including order management, inventory, and customer engagement systems.
- Excellent project management skills with experience using tools like Jira, Asana, or MS Project.
- Strong communication and stakeholder management skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Preferred Qualifications
- Experience with mobile ordering platforms, self-service kiosks, restaurant technology ecosystems, and digital payment integrations in enterprise-scale environments.
- Experience supporting large, multi-location operations and enterprise technology rollouts.
- Experience working within franchised restaurant systems is a strong plus.
- Familiarity with data analytics platforms and reporting tools (e.g., Power BI, Tableau).
- Knowledge of compliance standards such as PCI-DSS and data privacy regulations (e.g., CCPA, GDPR).
- Bilingual in English and Korean preferred
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