Operations Manager - Trucking

Full-time

Asphalt Specialists, LLC.

T.K.M.S, LLC & Lou's Transport, LLC

We are a fast-growing aggregate trucking company specializing in the hauling of sand, gravel, rock, and other construction materials. We pride ourselves on delivering reliable service, maintaining strong customer partnerships, and operating a safe, efficient fleet. We are seeking an experienced and dynamic Operations Manager to lead our dispatch, driver, and billing teams while ensuring exceptional customer service. This is a full operational leadership role responsible for elevating execution standards across the organization. Salary to be determine based on experience.

Keyword: Truck Driver Class A
Required Experience:

The Director of Operations is expected to:

Move the organization from reactive management to proactive operational control
Establish consistent execution standards across all field functions
Drive accountability at every level of dispatch, fleet, labor, and safety operations
Reduce dependency on ownership for daily problem-solving and escalation
Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou's, and sister company operations
This role is accountable for creating operational maturity, predictability, and control at scale.

Key Responsibilities

1. Dispatch & Daily Execution Leadership

Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization
Adjust real-time operations to ensure service continuity and efficiency
Serve as the primary operational decision-maker for dispatch execution
Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)

2. Driver & Labor Management

Own driver performance management, coaching, discipline, and accountability standards
Ensure consistent enforcement of company policies and operational expectations
Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed

3. Union Operations (Operational Compliance Only)

Oversee day-to-day adherence to collective bargaining agreement requirements
Maintain compliance with union rules and coordinate with union representatives on operational matters
Identify and escalate grievances early
This role does not participate in contract negotiation or labor strategy

4. Safety & Regulatory Compliance

Own DOT/FMCSA compliance, inspections, audits, and corrective action processes
Track and report safety metrics, violations, and incident trends
Ensure consistent compliance across all operational functions

5. Fleet Maintenance Coordination

Own preventative maintenance scheduling and execution coordination
Prioritize repairs based on operational impact and safety requirements
Coordinate with internal maintenance teams and external vendors to minimize downtime

6. Job-Site & Material Logistics

Oversee job-site sequencing, material movement, and field logistics coordination
Resolve real-time site-level operational issues to maintain productivity and flow
Ensure alignment between dispatch, field teams, and project requirements

7. Reporting, KPIs & Operational Visibility

Own daily, weekly, and monthly operational reporting
Track and manage key performance indicators, including:
Truck utilization
On-time performance
Downtime
Safety incidents
Labor performance
Accounts receivable aging
Past-due customer balances
Billing accuracy and timeliness
Provide proactive risk identification and early warning signals to leadership

8. Process Improvement & Cross-Functional Leadership

Standardize best practices and drive operational efficiencies across TKMS, Lou's, and sister company operations
Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes
Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability
Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management

9. CRM Operational Management

Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent
CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates
Decision-Making Authority

Full Authority Over:

Daily dispatch operations and execution decisions
Driver performance management and disciplinary enforcement
Safety enforcement and compliance actions
Fleet maintenance prioritization and coordination
Field-level operational problem resolution

Does NOT Own:

Union contract negotiation or labor strategy
Pricing, sales, or customer contracting
Capital expenditure approvals
Long-term corporate strategy (provides input only)

Success Indicators

Predictable, stable, and well-controlled daily operations
High truck utilization and reduced idle time
Reduced operational escalations to ownership
Strong compliance with union and non-union requirements
Improved driver accountability and performance consistency
Reduced safety incidents and improved audit outcomes
Clearly defined operational ownership with minimal ambiguity in decision-making
Improved operational alignment and efficiencies across sister companies
Consistent and effective CRM utilization supporting operational visibility and sales coordination

Leadership Expectations

Operates as the highest-level accountable leader for daily operations execution
Reports directly to the VP of Trucking
Builds a culture of ownership, urgency, and accountability across field teams
Drives decisions at the lowest effective level to reduce dependency on leadership escalation
Establishes scalable systems that support organizational growth
Strengthens coordination between dispatch, fleet, field operations, and support functions
Consistently elevates operational performance standards across TKMS and Lou's
Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources

Ensure CRM systems effectively support operational execution, reporting and the Director of Operations is expected to:

Move the organization from reactive management to proactive operational control
Establish consistent execution standards across all field functions
Drive accountability at every level of dispatch, fleet, labor, and safety operations
Reduce dependency on ownership for daily problem-solving and escalation
Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou's, and sister company operations
This role is accountable for creating operational maturity, predictability, and control at scale.