Vice President

Build an accessibility testing function that makes a measurable difference for millions of customers. You’ll set strategy, scale standards and reporting, and partner across teams to embed accessibility into delivery. As an Vice President, Accessibility Testing Organization Lead in Card Shopping, you will define and lead the accessibility testing strategy and operating model for customer-facing card shopping experiences. You will manage and develop a team of accessibility testing professionals, partner across Product, Technology, Design, Legal, Compliance, and Operations, and ensure accessibility quality is built into the product lifecycle from discovery through release. Job responsibilities Lead the accessibility testing organization by setting the vision, operating model, standards, and roadmap for inclusive digital quality Manage, coach, and develop a team of accessibility testing professionals, including clear roles, goals, and performance expectations Define and implement accessibility test strategies, test plans, test cases, and defect management and quality assurance standards Partner with Product, Technology, Design, and accessibility partners to align on requirements, testing scope, remediation, and measurement Establish governance routines for intake, prioritization, reporting, escalation, and risk management to support timely delivery Oversee defect triage, root-cause analysis, remediation tracking, and clear communication of risks, progress, and outcomes Evaluate and recommend testing tools, automation opportunities, assistive technology practices, and process improvements Stay current on accessibility standards, regulatory expectations, and industry trends to continuously strengthen capability Required qualifications, capabilities, and skills 7 years of experience in digital accessibility, accessibility testing, quality assurance, product testing, technology delivery, or a related field Knowledge of digital accessibility standards and regulations, including WCAG, the Americans with Disabilities Act (ADA), and Section 508 People management experience leading, coaching, and developing teams in testing, quality assurance, accessibility, product, or technology Experience building or maturing programs, operating models, governance routines, standards, and delivery processes Ability to review designs and digital experiences to identify accessibility issues and translate findings into clear remediation guidance Experience testing with assistive technologies (for example, NVDA, JAWS, VoiceOver, TalkBack, magnifiers, and alternative input methods) Technical familiarity with HTML, WAI-ARIA, CSS, JavaScript, and accessibility defect management practices Experience using Jira to track accessibility defects and coordinate testing work Experience documenting standards and best practices in a shared knowledge base (for example, Confluence) Preferred qualifications, capabilities, and skills Knowledge of WCAG 2.1 and WCAG 2.2, VPAT/ACR documentation, and accessibility expectations in regulated environments Experience leading accessibility testing for large-scale customer-facing web or mobile experiences Experience implementing accessibility testing automation, quality dashboards, and executive-ready reporting Familiarity with modern front-end frameworks (for example, React) and accessibility testing approaches for documents (for example, PDF accessibility) Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Lead a team delivering scalable accessibility testing to keep card shopping experiences inclusive, compliant, and high quality. #J-18808-Ljbffr