Senior Manager, Product Research (UX/UR)

About the Role As Senior Manager, Product Research, you will be the dedicated researcher responsible for engaging directly with ShopMy's user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to shape product strategy and surface actionable insights to elevate the creator, shopper, and brand experience on ShopMy. This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency. What You'll Do Own and drive the research roadmap in close partnership with Product, Success and Sales Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies) Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs Advocate for the voice of the creator, shopper and brand throughout the product development process Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing Help level up research understanding across the team through lightweight training and education What You Bring 6+ years of experience in product or UX research, preferably at a fast‑paced B2B or B2C startup Expertise across both generative and evaluative research methods (both in‑person and remote) with a portfolio or examples of research that influenced shipped products Exceptional communication and storytelling skills – you make data and insights engaging, accessible, and memorable Strong collaborator, able to build cross‑functional relationships and advocate for users without losing sight of business context Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed Experience working with creator tools, marketplaces, or e‑commerce products is a plus Salary and Benefits In compliance with New York Pay Transparency Law, the salary range for this position is $160,000–$180,000 USD. The provided salary range is a base salary, exclusive of bonus potential or commission. ShopMy is flexible pending candidate's experience and how our business needs evolve. Every employee receives equity on top of cash compensation. Medical & Dental Coverage at 70% Equity in ShopMy Flexible PTO 14 weeks of parental leave Wellness & Social Stipend Technology Stipend Learning & Development Stipend 401(k) program (3% automated contribution from ShopMy) Wellhub Membership Company retreats Opportunity to monetize your influence – all employees build out a ShopMy page Birthday PTO Brand new NYC HQ office #J-18808-Ljbffr Remote Jobs