Business Systems Analyst

Business Systems Analyst

Business Systems Analyst serves as a trusted technology partner to operational and clinical teams by supporting, optimizing, and enhancing business applications across Community Health Network. This role bridges the gap between technology and business operations, helping caregivers leverage technology solutions that improve workflows, support strategic goals, and enhance the patient and caregiver experience.

The Business Systems Analyst serves as a knowledgeable authority for assigned applications and is responsible for business requirements analysis, application configuration, testing, support, workflow optimization, security administration, and ongoing system maintenance. This role partners closely with caregivers, operational leaders, subject matter experts, technical teams, and vendors to ensure supported solutions effectively meet organizational needs.

Key responsibilities include serving as the application subject matter expert for assigned pharmacy and healthcare technology solutions, supporting and optimizing applications such as DoseEdge, Epic Willow, Epic Willow Ambulatory, Omnicell, Sentry (340B), Verity, TempTrak, and other healthcare technology platforms; coordinating and overseeing application and server upgrades, updates, and system maintenance activities to ensure optimal performance and reliability; maintaining an understanding of server operating systems, database architecture, and system integrations to effectively support application functionality; building and maintaining strong relationships with software vendors and external partners to ensure consistent platform support, issue resolution, and ongoing optimization; evaluating system enhancement opportunities and presenting options, recommendations, and potential impacts to operational and IT leadership to support informed decision-making; and collaborating with technical teams and vendors to support interface development.

Exceptional skills and qualifications include a bachelor's degree in Information Technology, Healthcare Information Systems, Computer Science, Business, or related field; two or more years of healthcare, information technology, or related experience; strong analytical, organizational, and problem-solving skills; excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders; demonstrated ability to build strong working relationships and collaborate across teams; experience configuring, supporting, testing, or maintaining enterprise applications; knowledge of system implementation, testing methodologies, quality assurance processes, and change management practices; healthcare technology, clinical application, or healthcare operations experience; and ability to manage multiple priorities and work independently while contributing to a high-performing team environment.