Customer Service Assistant Manager

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join We are seeking a hands-on Assistant Manager who is proactive, quick to learn, and able to think critically to resolve unexpected challenges in real time. The ideal candidate will: Maintain a positive attitude and genuinely enjoy working with people Demonstrate a strong commitment to customer satisfaction with excellent communication skills Have 3+ years of experience in customer/client support, including both B2B and B2C environments, as well as supporting internal sales teams Possess 3+ years of team management experience, including recruiting, onboarding, coaching, and handling performance management and disciplinary actions Exhibit strong verbal and written communication skills Thrive in a fast-paced environment and confidently manage time-sensitive escalations Be highly observant and analytical, with the ability to identify trends/issues and implement effective solutions quickly Have strong computer proficiency, particularly in a Windows environment Be proficient in Microsoft 365, including Word, Excel, and Outlook IT IS A PLUS IF YOU HAVE EXPERIENCE WITH: Creating/Maintaining SOPs Infor /M3 As a customer service assistant manager, you will work as part of a dynamic and passionate team to ensure the desired company growth. A normal day will involve: Maintaining customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations). Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry and Returns (30+ people both in the US and abroad). Create and Maintain documentation, SOPs, and Customer Data. Ensure KPIs are met and maintain reports. Data entry, check and update. Check status of orders and solve time sensitive issues. In return for your outstanding customer service, you will get: Competitive compensation and outstanding benefits package Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more! A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology. Company is an Equal Opportunity Employer. #J-18808-Ljbffr