Personal Training Manager

Job Description

Job Description

PERSONAL TRAINING MANAGER

Full Time, Salary

Job Family: Personal Training

Location: 2060 Zaragoza Road El Paso, TX 79938

Reports to: Managing Partner

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Here’s why you’ll love being part of the Tribe:

Bold, High-Energy Culture
At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Unbeatable Perks
Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.

Unlimited Growth
With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

___________________________________________________________________________________________

Position Overview 

We are looking for a Personal Training Manager that supports a high-performance, high-care culture that operates with speed and urgency in delivering results through member integration, programming, and development. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. 

___________________________________________________________________________________________

What You’ll Do:

As the Personal Training Manager at Crunch, you will lead, develop, and support a team of certified Personal Trainers and Personal Training Sales Consultants to deliver exceptional results for our members and drive business performance. You’ll be responsible for hiring, training, and managing your team, coaching them to acquire and retain clients while meeting club goals. You will oversee the CrunchOne Kickoff experience, ensure accurate administration of PT services including client programming, supplements, and progress tracking, and maintain performance data to inform strategic decisions. In this role, you’ll also collaborate with club leadership, provide outstanding customer service, and ensure operational accuracy and compliance across all training activities .

___________________________________________________________________________________________

What Success Looks Like:

• Builds and develops a high-performing personal training and sales team through hiring, training, ongoing coaching, and performance management
• Consistently meets club goals by driving new client acquisition, client retention, and personal training sales through the CrunchOne Kickoff experience and team coaching
• Upholds high standards in all personal training operations, including client programming, progress tracking, dotFIT management, supplement sales, and delivering timely, high-quality member support

___________________________________________________________________________________________

About You: 

You motivate others through example, maintaining high standards for execution, making sound decisions efficiently and remain accountable for outcomes. Leading from the front, you maintain structure, and address performance gaps directly and constructively. 

You identify opportunities for improvement and build processes that support consistent performance. You exhibit focus through demanding, long-term responsibilities.

___________________________________________________________________________________________

Responsibilities:

• Hire, train, and manage performance of a team of qualified Personal Trainers and Personal Training Sales Consultants
• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Coach and guide direct reports on how to engage, prescribe, acquire, and retain clients
• Conduct 1:1 meetings with direct reports to review performance, motivate, and guide to achieving individual and company goals 
• Administer and manage the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients 
• Ability to drive Crunch One Kickoff appointments and achieve weekly and monthly new client targets
• Ensure accurate administration of PT services including, but not limited to, dotFIT program and supplements, client programming, and progress tracking
• Maintain accurate reporting and data for insights into performance of the department
• Isolate, align, and direct resources informed by KPIs & organizational priorities
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to the Managing Partner and Market PTM on key results and action plans
• Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity
• Maintain accurate and up-to-date certification/CPR records of all personal training staff

___________________________________________________________________________________________

Qualifications:

• 3+ years of experience as a personal trainer required
• Experience executing plans and managing KPIs required
• Experience managing and leading a team of 3-10 employees preferred 
• Must have solid understanding of fitness industry, market and key business drivers
• CPR/AED certification required (can be obtained within 30 days of hire)

Certification required in one or more approved Nationally Accredited Certifications:

• American College of Sports Medicine (ACSM) 
• Certified Personal Trainer 
• Health Fitness Specialist 
• American Council on Exercise (ACE) 
• Personal Trainer Certification 
• The Cooper Institute 
• Personal Trainer Certification 
• International Fitness Professionals Association (IFPA) 
• Personal Fitness Trainer Certification 
• National Academy of Sports Medicine (NASM) Certified Personal Trainer 
• Corrective Exercise Specialist (CES) 
• Performance Enhancement Specialist (PES) 
• National Exercise and Sports Trainers Association (NESTA) 
• Personal Fitness Trainer Certification 
• National Federation of Professional Trainers (NFPT) 
• National Strength and Conditioning Association (NSCA) 
• Certified Strength and Conditioning Specialist (CSCS)
• International Sports Sciences Association (with NCCA accreditation)
• Certified Strength and Conditioning Specialist

Physical Requirements 

• Must be able to lift or move 50 lbs
• Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking 

Education Requirements 

• High school diploma or GED required
• Bachelor degree preferred 

___________________________________________________________________________________________

Travel: 

No travel required

___________________________________________________________________________________________

Benefits 

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability  
• Free gym membership 

___________________________________________________________________________________________

EQUAL OPPORTUNITY EMPLOYER  

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy , meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.