Area Reservation Sales Supervisor

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

For more information: auberge.com/whitebarninn

Follow White Barn Inn on Facebook and Instagram @WhiteBarnAuberge

Job Description

• Answer all incoming calls in less than three rings in a professional and friendly demeanor following Auberge Collection call quality and brand standards.

• Supports the team’s shared Email Inboxes by sending professional, customized quotes for guests and following up to ensure bookings are curated appropriately.

• Achieves & exceeds monthly individual & team conversion and revenue goals.

• Ensures Hub occupancy coverage to maintain a call abandonment of 4% or less. 

• Resolve guest challenges and special requests in a timely manner by coordinating efforts with other departments and Reservations Leadership. 

• Pursues outbound revenue opportunities through our lead management system.

• Stays up to date with all communication and hotel information

• Ensures that appropriate guest follow-up takes place in a timely and proper fashion.

• Provides detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

• Maintains rate integrity under revenue management strategies, also with Agents.

• Collaborates with Leisure Sales Specialist in responding to Leisure inquiries in their absence and shared oversight of the Email Inboxes.

• Assists with manual entry of VIP and Marketing reservations as needed.

• Completes month-end and Deposit Ledger reconciliations as needed.

• Strives to maintain a standard of 80% or higher on shop calls as well as instill best practices and learnings with the team of Reservation Agents.

• Assists in maximizing hotel room revenue and occupancy numbers.

• Participates in reservations sales training, familiarization trips to all hotels as scheduled.

• Participates in department meetings as scheduled.

• Oversees daily tasks and participates on the completion of the Reservations Checklist.

• Must be willing to work a flexible schedule, including weekends, and holidays.

• Must be a cultural ambassador and participate positively in a sales team environment.

• All other duties as assigned by Reservations Leadership.

Qualifications

• Strong computer skills, including Opera, Revinate, HMS, Synxis, Google & Microsoft Suites.

• Ability to work midweek, weekends, and holidays with the ability to thrive and succeed in a fast-paced, demanding work environment, and flexibility to changes in direction, routine, and scheduling.

• Preferably two years in a hospitality or reservations position at a luxury resort. 

• Ability to work cohesively with other departments and co-workers as part of a team, as a team player, and receive assignments from different leaders.

• Ability to ascertain the caller's needs and comply to ensure caller's satisfaction.

• Ability to process written requests for all manner of reservations.

• Ability to maintain discretion and confidentiality of all guest and resort information.

• Ability to be well organized, maintain concentration, think clearly, and follow up while handling multiple tasks.

• Ability to focus attention on details, remain calm under pressure, and process requests quickly and accurately. 

• Strong verbal and written communication skills.

• Ability to work in a remote environment with a quiet, dedicated space, free of distractions, and access to high-speed internet.

PLEASE NOTE: This is a remote position. Must live in the following states to be considered:
CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, TN

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

About The Friedkin Group

The Friedkin Group is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin Group portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit .

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.