Office Operations & Customer Support Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

Sign-On Bonus Available

Location : Shirley, MA
Schedule : Full-Time, On-Site
Hours : Monday – Friday, 8:00 AM – 4:30 PM (flexible)
Salary : $55,000–$70,000 annually (commensurate with experience and qualifications)

Learn more about us :

Join a Company Where You Make a Difference

For more than 25 years, TPE Solutions has earned a reputation as a trusted supplier and developer of specialty thermoplastic compounds and engineered material solutions. As a privately owned company, we pride ourselves on delivering exceptional customer service, technical expertise, and long-term partnerships.

We're looking for an organized, motivated, and business-minded Office Operations & Customer Support Specialist to become an integral part of our growing team. Reporting directly to the Company President, this highly visible position offers the opportunity to make a meaningful impact on the company's continued growth and success.

Working closely with our manufacturing, logistics, purchasing, and sales teams, you will help ensure the efficient day-to-day operation of the business while serving as a key point of contact for customers and vendors. Every day brings new challenges, opportunities, and the chance to contribute to a collaborative team where your ideas and initiative are valued.

What You'll Do
 

• Process and manage customer purchase orders accurately and efficiently.
• Forecast customer demand and assist with production scheduling and planning.
• Work closely with manufacturing to ensure customer orders are produced and shipped on time.
• Coordinate with logistics providers to arrange domestic and international shipments.
• Prepare shipping documentation and export paperwork.
• Monitor inventory levels and maintain accurate records within company databases.
• Calculate pricing, costs, and profit margins.
• Determine raw material requirements and coordinate purchasing for production.
• Respond promptly and professionally to customer and vendor inquiries.
• Work directly with the Company President to identify and support new business opportunities and continuous improvement initiatives.
• Assist with administrative projects and other office responsibilities as needed.

What We're Looking For

• Associate's degree required (Bachelor's degree preferred).
• Strong mathematical aptitude and analytical skills.
• Advanced proficiency in Microsoft Office, especially Excel and Outlook.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong problem-solving and critical-thinking skills.
• Outstanding written and verbal communication skills.
• Friendly, professional, and customer-focused attitude.
• Ability to work independently while contributing to a collaborative team.
• Experience with QuickBooks or similar accounting software is highly preferred.
• Experience with inventory management, purchasing, production planning, or shipping documentation is preferred.
• Manufacturing, operations, supply chain, or logistics experience is a strong plus.

Why Join TPE Solutions?
 
We believe great employees deserve great benefits. We offer:

• Competitive compensation
• Sign-on bonus
• Medical and dental insurance
• 401(k) retirement plan
• Profit sharing
• Pension plan
• Paid time off
• Annual performance and salary reviews
• Comprehensive training and ongoing support
• A stable, growing company with long-term career opportunities
• A collaborative, team-oriented culture with an open-door leadership philosophy

If you're looking for a position where your work matters, your ideas are appreciated, and your career can grow alongside a successful, privately owned manufacturing company, we encourage you to apply.