Assistant Branch Manager (Oahu)

Assistant Branch Manager

Central Pacific Bank is seeking Assistant Branch Managers for our Oahu locations, with potential assignment in either the Leeward, Windward or Honolulu area based on business needs.

Leads, coaches and inspires a team of highly skilled professionals to consistently meet and exceed the specific financial needs of a designated community, including consumer and local businesses. Accountable for achieving sales, service, and profitability goals, while ensuring regulatory and legal compliance. Responsible for the administrative and operational tasks related to Account handling; Works on assignments extremely complex in nature; takes independent action and high degree of initiative in resolving problems, is involved in decision making and developing recommendations.

Manages assigned portfolio of High Value Clients (HVC) to build and retain customer relationships. Identifies potential customer banking needs and opens and services all types of consumer and business deposit products; accepts and closes secured and unsecured consumer loans and business loans and lines. Is certified to accept and close home equity lines of credit and loans. Responsible for meeting assigned sales/service and operational goals.

The Assistant Branch Manager supports the Branch Manager in the day-to-day leadership of a full-service branch, with accountability across three core areas: sales and servicing, operational effectiveness and service delivery, and leadership. The ABM acts on behalf of the Branch Manager in their absence and is expected to model the sales, service, and compliance standards expected of branch staff.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a Voyaging Spirit and being Positively Ohana. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Sales/Servicing:

• Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services.
• Profiles customers while opening or servicing deposit accounts to determine needs.
• Actively participates in customer retention programs to build and retain customer relationships and find opportunities to acquire new relationships.
• Manages a portfolio of HVC customers to build and retain customer relationships.
• Analyzes tax returns and financial statements.
• Participates in branch or bank wide campaigns.
• Actively cross-sells and refers customers to the appropriate business partners.
• Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals; revenue & risk management targets.
• Meets individual and contributes to branch sales goals through new account acquisition, referrals, and deepening existing customer relationships.
• Coaches and motivates branch staff on sales techniques, needs-based conversations, and referral behaviors.
• Identifies customer needs and recommends appropriate products/solutions, including more complex transactions (consumer lending, small business, etc. as applicable).
• Monitors individual and team performance against sales and service goals; provides real-time coaching and feedback.
• Participates in officer calling programs and community/business development activities as assigned.
• Resolves escalated customer issues and complaints promptly and professionally.

Operational Effectiveness and Service Delivery:

• Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts or company assets.
• Process various transactions including but not limited to deposits, withdrawals, various payments, cash advances, check cashing placing stops, cautions & holds, foreign currency exchange with minimal errors; balance teller cash on a daily basis.
• Purchase and sell cash to/from vault, assist in the replenishment of cash dispensers.
• Meets all service level expectations and assures a positive customer experience.
• Trains and provides guidance to new branch staff.
• Ensures the branch operates in compliance with bank policies, procedures, and applicable state and federal regulations.
• Oversees daily branch operations including teller balancing, vault management, cash controls, and audit readiness.
• Reviews and ensures accuracy/timeliness of daily, weekly, and monthly operational reports.
• Partners with operations, risk, and compliance teams to resolve inquiries and maintain audit/certification standards.
• Identifies and escalates process inefficiencies or risks affecting service delivery.
• Ensures adequate staffing/scheduling coverage to maintain service levels.

Leadership:

• Able to perform all transactional and operational functions including but not limited to open/close branch, daily balancing and reconciliation, perform as vault custodian.
• Assist with training, developing and managing a strong branch team.
• Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, cash and negotiable instruments, customer accounts or company assets.
• Provides day-to-day supervision, coaching, and performance feedback to branch staff in partnership with the Branch Manager.
• Leads or supports branch huddles, team meetings, and ongoing skill development.
• Provides input on hiring, onboarding, and performance evaluations for branch staff.
• Serves as Branch Manager in their absence, with full authority over branch operations and staff during that time.
• Fosters a positive, accountable team culture aligned with the bank's values and service standards.

Minimum Qualifications:

Education:

• Bachelors Degree from an accredited 4-year college or university or equivalent experience required.

Experience:

• 3+ years of branch/bank operations experience and sales of retail financial products required.
• 3+ years of experience supervising/leading a sales team required.
• 2+ years of experience explaining credit product; accepting/closing loan apps required.

Licenses and other requirements:

• Must be able to work a flexible schedule to include before and after normal work hours, weekends and holidays when necessary.
• Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.