Inventory and IT Specialist
North Star Wireless
Job Description
Job Description
Description:
SUMMARY: An Inventory & IT Support Specialist serves as the first point of contact for employees seeking technical assistance via phone, chat, email, or ticket system for IT and Inventory challenges.
PRIMARY RESPONSIBILITIES:
IT
- Troubleshoot and resolve challenges with service, software, and equipment.
- Serve as the first point of contact for employees seeking technical assistance over the phone, chat or email.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Walk employees through the problem-solving process.
- Direct unresolved issues to the next level of IT support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in the ticket system.
- Follow-up and update resolution status and information.
- Pass on any employee feedback or suggestions to the next level of IT support personnel.
- Identify and suggest improvements on procedures to IT management.
Inventory
- Research and resolve challenges.
- Serve as first point of contact for employees seeking assistance with inventory through the phone, chat or email.
- Purchase Order receiving corrections.
- Device status corrections.
- Missing device research.
- Monitoring Inventory Mailbox and Support Chat.
- Create/Maintain Online Resources
- Help Center articles for common problems.
- Online forms for common requests.
QUALIFICATIONS:
High school diploma.
1-2 years of cellular, IT and/or inventory experience.
Excellent understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve technical issues.
Strong organizational skills.
Excellent communication, patience, and interpersonal skills.
Vacancy posted 3 days ago
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