Customer CARE Specialist
Full-time
Zirrus
Job Description
Job Description
✨Customer Service Representative-Billing & Account Support Yadkinville, NC ⏰ Tuesday –Saturday, 9am–6pm|Sundays & Mondays Off Hybrid: Work from the office and from home each week Do you enjoy helping people and figuring out how to solve problems? Zirrus is looking for a Customer Service Representative to help our customers with billing, account questions, products and services. You don't need years of experience. We're looking for someone who communicates well, learns quickly, and genuinely enjoys helping customers.
Premium Benefits Package- Medical Benefits — $0 Deductible & $0 Copay
- 401(k) with up to 9% Company Contribution
- Competitive compensation
- Hybrid work schedule
- Opportunities to learn and grow
- Help customers by phone, chat and email
- Answer billing, payment, account and service questions
- Troubleshoot problems and work toward resolving them on the first call
- Help customers understand their Zirrus services and recommend solutions when appropriate
- Accurately document customer interactions and account changes
- Work with the CARE team to create a great customer experience
- Standard Schedule: Tuesday through Saturday, 9:00am–6:00pm
- Hybrid: Work from the office and from home each week
- Strong written and verbal communication skills
- Ability to actively listen and de-escalate situations
- Strong decision-making and problem-solving skills
- Ability to multitask in a fast-paced environment
- Experience with Microsoft Office and CRM/billing systems
- At least 6 months of customer service experience
- High school diploma required
Customer CARE Specialist
Vacancy posted 10 hours ago
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