Help Desk Specialist I - Tier 1 Support

TEEMA

Orlando, FL

Job Description

Help Desk Specialist I (Tier 1 Agent - External)

Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX

Primarily remote, within commuting distance

Rotating shifts, 24x7x365 coverage required14160 Personal Computer Support Technician• Serve as 24x7x365 centralized

Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations

Looking to grow your IT support career in a high-impact, fast-moving environment? Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.

As a Tier 1 Help Desk Specialist, you’ll serve as the first point of contact for technical questions, system access issues, and service requests. You’ll support users through phone, chat, email, and ticketing platforms while delivering outstanding customer service and timely problem resolution.

Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process.

What You Bring:

High school diploma or equivalent
1+ year of help desk, service desk, or technical customer support experience
Knowledge of Windows, Microsoft Office, and web-based applications
Strong communication skills with a customer-focused approach
Ability to work rotating shifts, including evenings, weekends, and holidays
U.S. Citizenship and ability to successfully complete a background investigation

Preferred Qualifications:

Bilingual English/Spanish communication skills
CompTIA A+, HDI, or similar certifications
Experience with ServiceNow or enterprise ticketing tools
Background supporting large-scale customer environments, government operations, or regulated industries

This opportunity is ideal for problem-solvers who enjoy helping people, working with technology, and contributing to mission-critical operations. If you thrive in dynamic support environments and want to build valuable technical experience, we’d love to connect.

Apply

Vacancy posted 9 days ago

Similar jobs that could be interesting for youBased on the Help Desk Specialist I - Tier 1 Support in Orlando, FL vacancy

Tier 1 Service Desk Technician
...Tier 1 Service Desk Technician Job Locations US-FL-Orlando Job ID 2023-1... ...Openings 1 Category Help Desk Overview GLOTECH, Inc., founded... ...development and corporate financial support. We also maintain a collegial working environment...
Suggested
Full time
Temporary work
Work at office
Flexible hours
Shift work
GLOTECH, Inc.
Orlando, FL
1 day ago
Help Desk Specialist II -Tier 2 Support
...Job Description Job Description Help Desk Specialist II Task 3: TSD Advanced Support (Tier II) Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage required BILINGUAL HIGHLY PREFERRED...
Suggested
Work at office
Remote work
Rotating shift
TEEMA
Orlando, FL
8 days ago
Customer Support Technician
...Customer Support Technician Launch Your Career with Cook Systems... ...IT consulting firm—has been helping businesses and professionals... ...a dedicated and proactive Tier I Support Specialist to provide software and... ...equivalent work experience. ~0 to 1 year of IT work experience...
Suggested
Work experience placement
Flexible hours
Cook Systems
Orlando, FL
4 days ago
Technical Support Analyst
...We’re Hiring! Helpdesk Technician – Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk... ...deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket...
Suggested
Full time
Work at office
Eola Technology Partners
Orlando, FL
4 days ago
Customer Support Analyst
...Customer Support Analyst Launch Your Career with Cook Systems Since 1990, Cook... ...-owned IT consulting firmhas been helping businesses and professionals grow through... ...We are seeking a skilled IT Support Specialist to provide Tier 1 and 2 software and hardware support....
Suggested
Work experience placement
Flexible hours
Cook Systems
Orlando, FL
4 days ago
Technical Support Analyst
Responsibilities Deliver high-quality technical support to customers using Humata technology... ...efficiency and consistency across support tiers Support the implementation of AI-driven support... ...communicate to leadership Resolve Tier 1 and Tier 2 tickets autonomously as much...
Jobtailor
Orlando, FL
2 days ago
IT Support Technician
$17 - $19 per hour
...WheelHouse IT, we believe in providing the best support to our clients and growing with the... ...Technician, you will report to the Support Desk Manager and work as part of a team that is... ...service and support. Requirements: ~1+ years of experience in supporting network...
Full time
Temporary work
Work at office
Local area
Remote work
Work from home
Flexible hours
WheelHouse IT
Orlando, FL
4 days ago
Senior Support Engineer
...electronic channels. Provides technical support by troubleshooting and resolving moderately... ...embedded across our products and services, we help customers turn that promise into a better... ...-****@*****.***] or by calling 1-(***) ***-**** in the United States....
Full time
Flexible hours
Oracle
Orlando, FL
4 days ago
Member of Technical Staff
$184.4k - $276.6k
...World Changing. At SkyWater, our ingenuity helps improve lives around the world by... ...continuous improvement frameworks (e.g., tiered management, visual management, A3/8D, Kaizen... ...suppliers to align technology roadmaps, support technology qualifications, and drive execution...
Temporary work
SkyWater Technology
Orlando, FL
11 hours ago
Help Desk Support Technician
...Help Desk Support Technician - HVAC Products Carrier Enterprise has an exciting opportunity for a Help Desk Support Technician. Carrier... ...Desktop Support Technician is responsible for providing Level 1-3 support, including answering helpdesk calls, performing password...
Full time
Temporary work
Part time
For contractors
Local area
Remote work
Relocation
Carrier Enterprise
Orlando, FL
3 days ago
Service Desk Technician
...IT Service Delivery Store Support As a key member of the IT Service Delivery Store Support team, this position supports... ...degree in information technology or a related field; 1–2 years of equivalent IT support, help desk, or service desk experience may be substituted for...
Work at office
Local area
Flexible hours
Shift work
Afternoon shift
Floor & Decor Holdings
Orlando, FL
4 days ago
IT Support Specialist
...the shared services platform supporting a diverse portfolio of... ...TITLE: IT Support Specialist (Tier 1) REPORTS TO: Senior IT... ...implementing IT improvements, and help manage infrastructure, networking... ...preferred.• 1-3 years of help desk or desktop support experience...
Hourly pay
Full time
Work at office
Local area
Remote work
Monday to Friday
Tavistock US
Orlando, FL
3 hours ago
Customer Support Analyst
$20 per hour
...: FL Government Agency Position: Customer Support Analyst Pay: $20/Hr Contract Term: ASAP -... ...skills. Responsibilities Monitors Service Desk queue and resolves support tickets as assigned... ...as needed or assigned. Provides Tier III advanced support for other Technicians...
Contract work
Work experience placement
Work at office
Immediate start
The Value Maximizer
Orlando, FL
1 day ago
Permit & Customer Support Analyst
...customer-focused Application Support Specialist to support the intake, review... ...administrative support, front desk operations, call centers, or... ...Required Qualifications: ~1+ year of experience in Customer... ...Entry Clerk If you enjoy helping people, working with...
Full time
Contract work
Work at office
Remote work
Sunshine Enterprise USA
Orlando, FL
4 days ago
It Service Desk Analyst
$18 - $21 per hour
OVERNIGHT HELP DESK ROLE This person will be providing services to internal employees. They... ...environment. This position will be a member of the Tier 1 Team, and will be the primary point... ...technical skills. *Skills* Help desk, Support, Help desk support, Troubleshooting,...
Contract work
Temporary work
Local area
Remote work
Shift work
Night shift
Orlando, FL
7 days ago
IT Service Technician
$53.04k
...Technician to provide onsite support for our federal customer. This... ...They consult with support teams, help desks, customers and other technical... ...devices. Provide tier 2 support, including but not limited... ...support trends. Assist tier 1 Service Desk with answering user...
Contract work
Currently hiring
Local area
Remote work
Relocation
Govcio LLC
Orlando, FL
4 days ago
X-Ray Tech - Medical Assistant
...has committed up to $300 million in programs to support our incredible team members over the course of three... ...of clinic progress. You should have: ~1+ year of clinical experience in a patient care setting is helpful. ~ Experience using an EHR system is...
Temporary work
Relocation package
Flexible hours
Mission Hospital
Orlando, FL
11 hours ago
Personal Lines Technical Assistant
...and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives HUB International... ...and in team environment Required Experience: 1-2 years of relevant experience Required Travel...
Temporary work
Local area
HUB International
Winter Park, FL
2 days ago
Sr Technical Business Analyst
...a hospitality client in Orlando, FL. Open to candidates within 1 hour of Indianapolis or hybrid in Orlando. SGA is a technology... ...opportunities (transaction, subscription, and ancillary revenue) Provide support for cash log processes Provide support for DBL (RCI points based...
Full time
Contract work
Jobs via Dice
Orlando, FL
5 days ago
Orlando Onsite Technical Support & Sales Representative
$20 per hour
...Location: 4000 Millenia Blvd, Orlando, FL 32839. Position: Technical Support & Sales Representative. Pay: $20.00 per hour base pay (guaranteed... .... 401(k) with 100% match up to 3% and 50% on the next 2% after 1 year. Additional health benefits including heart health and...
Hourly pay
Full time
Asurion
Orlando, FL
5 days ago
IT Specialist - Security Clearance Eligibility Required
...Job Summary The IT Specialist is a hands-on role responsible for... ...daily health, maintenance, and support of the company’s IT infrastructure... ...and User Experience ~ Tier 1-3 Support: Act as the primary... ...lbs and perform tasks under desks or in server racks. ~...
Full time
Work at office
Remote work
AVT Simulation
Orlando, FL
14 days ago
IT Help Desk Technician
$21 per hour
...We are seeking an experienced help desk technician for our role of... ...center as a key value-adding specialist. Our Tech Helpline team is responsible... ...member benefit – technology support – often to nontechnical people... ...School diploma required. ~1 or more years of exceptional...
Hourly pay
Full time
Work at office
Remote work
Relocation
Flexible hours
Shift work
Weekend work
Weekday work
Florida Realtors
Orlando, FL
25 days ago
IT Support Specialist II
...IT Support Specialist II At Frontline Insurance, we are on a mission to Make... ...Specialist II: Provide Tier II technical support. Provide... ...an escalation path for Level 1 analysts and provide coaching... ...development and maintenance of Service Desk procedures and documentation...
Temporary work
Work at office
Local area
Frontline Insurance
Lake Mary, FL
1 day ago
Technical Support Representative
...Technical Support Representative Orlando, Florida, United States Position: Technical Support Representative Company Overview: AYS Inc is a leading provider of technical support services for various industries. We pride ourselves on delivering exceptional customer...
Full time
At Your School (AYS, Inc.)
Orlando, FL
4 days ago
Program Support Technician
$14 per hour
...Program Support Technician The Orlando Bridge - Orlando, FL 32808 Overview Salary Range $14.00 - $14.00 Hourly Level Entry Position... ...with strong leadership skills and a passion for inspiring, helping and challenging people and we want you to be a part of our team...
Hourly pay
Full time
Contract work
Work at office
Immediate start
Trial period
All shifts
Shift work
Weekend work
Bridges International
Orlando, FL
2 days ago
IT Service Desk Support Technician
...thorough, and personable technical assistance to internal customers. Support all end user hardware, software, peripherals, and enterprise... ...iPhone and Android cell phones Experience with an IT support desk ticketing system Must be able to read, write, and speak fluent English...
Full time
Work at office
Local area
Remote work
Flexible hours
Katmai Government Services
Orlando, FL
4 days ago
Help Desk Analyst II
## Help Desk Analyst IIApplylocations: FL - Orlando - Lakewood Regional Support Bldgtime type: Full timeposted on: Posted Todayjob requisition id: R0085934At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-...
Remote work
Flexible hours
Shift work
Night shift
Loews Hotels
Orlando, FL
5 days ago
IT Service Desk Analyst - Frontline Support & Impact
A technology services provider in Florida is looking for an Analyst for the Enterprise Service Desk. The role involves being the first point of contact for IT support requests, troubleshooting hardware and software issues, and ensuring a positive client experience. Candidates...
Abacus Group
Orlando, FL
2 days ago
Service Desk Technician Level 2 - Orlando, FL (on-site)
...Job Description Job Description Position Overview: The IT Support Tech is a member of the Internal Systems IT Support Team... ...support the User Experience. Responsibilities: Provide TIER 2 quality support on workstations and laptops, and troubleshooting...
Temporary work
Work at office
Local area
Immediate start
Remote work
AssistRx
Orlando, FL
3 days ago
Technical Support Analyst in Orlando, FL - Hybrid Role
...the office. Overview: Provides technical support to administrators, technicians, and... ...technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?... ...variety of issues that we get there is no 1 or 2 must have skills. Instead we are...
Work at office
Flexible hours
GD Resources
Orlando, FL
16 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Specialist I - Tier 1 Support. Be the first to apply!